50+ Years of Experience
Since we opened our doors over 50 years ago, Insta Answer, has been family-owned and operated. We built our business to reflect all the positive associations that come with a family unit and strive to treat every customer and employee as if they are part of our own.
In more recent years, the responsibility to carry on our tradition of values has been passed to the next generation, Steve Samuels. Since then, he has been entrusted with the company, services have been enhanced with a personal touch, technology has been upgraded, and a dedication to satisfy our customers is number one priority. For Insta Answer, growth has occurred as a result.
Steve envisioned that his virtual answering service would be appealing not only to executive professional services but to blue collar businesses seeking a competitive edge with an after-hours answering service. Steve believed what Insta Answer offers should also be available to hard working businesses providing emergency comfort services. These services include heating, ventilation, air conditioning, plumbing, elevator and other professional services. With a quality virtual answering service these companies could provide their customers with a professional state-of-the-art, after-hours answering services with a focus on old fashioned values and the most current technology. Join our family today and see what your customers are missing.
An extension of your team
At Insta Answer we leverage industry professionals with friendly voices and experience behind them to join seamlessly with your team. Our virtual receptionists and dispatchers will take care of your customers 24/7, 365 days a year and specialize in your industry. They always hit the ground running and will blend smoothly with your staff to enhance your customer service team and bring your business to new levels.
We're all about you!
Steve Samuels, the owner of Insta Answer and our team, have come to realize through years of practice that every company possesses unique attributes and therefore the needs of their customers are unique. We have gradually tailored our services to cater specifically to your customers' requests. No matter what industry, we make your ideal service scenario a reality as we piece together each aspect of what our on-call operators will say when directing calls for your business.
Other companies may offer similar services, but our virtual dispatchers and receptionists bring with them a personal touch that raises the standard of service with industry knowledge and experience, professionalism and a calming, friendly voice.
What Our Clients Are Saying
"Having Insta-Answer as a backup to my business really helps me know that I’m not losing out on potential customers."
"Insta-Answer is nothing short of phenomenal! A simple-to-use service that helps me keep track of any calls not coming directly to my line of business."
"My experience has been flawless working with Insta-Answer. They're responsive to all of my needs and make sure that any questions I have are promptly addressed. They truly fill the gap that my local storefront needs to satisfy my customers."
"We have had our business partners as well as clients compliment us when we return calls, that the service we use is so polite and professional! We have always received our emergency calls in a timely manor and follow ups promptly if we missed the message. Truly a company that makes itself an extension of your business. We have recommended Insta-Answer and will continue to do so!"