Adequate property maintenance is absolutely essential for property management companies year round, but as seasons change, so do the needs of your tenants. To accommodate, among the long list of other responsibilities you need to attend to, there is a laundry list of new priorities cycling through as the year progresses. We’ve compiled a list of summer maintenance projects you should prepare for…
If your apartment complex has a pool for resident use, make sure it is cleaned before opening and continues to be cleaned frequently. Ensure that safety signs are visible and replaced if damaged or worn. Update or inspect locks and gates to protect children from wandering into the pool area.
Trim bushes and trees, remove dead plants, and make additional landscape fixes to eliminate fire hazards. Ensure that grills are an adequate distance from buildings. Provide proper and accessible fire extinguishers on-site.
Enlish a professional or team of professionals to check all HVAC units in each apartment, clean coils, adjust dampers, and look for any other potential problems.
Update or prepare your land’s sprinkler system to save on water usage. Program all sprinklers to optimal summer settings according to your area’s climate.
More and more renters will venture outdoors recreationally, so ensure that all outdoor fixtures and furniture are clean and working properly.
Send reminders to your renters about quiet hour rules, guest parking rules, amenity closing hours, and all other new or re-opening amenities or policies.
Completing a comprehensive checklist of summer projects can help ensure the safety of your residents and the quality of your properties. We know it’s a lot to handle, especially when combined with your other responsibilities, so we’re here to help. Call Insta Answer today and take advantage of our 24/7 virtual answering services.
If you're working on improving your elevator company, it can be really helpful to understand what issues are most important to your customers. There are a few factors that customers value the most when determining which company is right for them. Read on to find out what they are and determine how your business measures up.
1. Referrals and Good Reviews
The first thing a potential customer will do after learning about your business is Google you to check and see if there are reviews of your services and what they say. Word of mouth referrals is also effective. Clients want to see a demonstrated history of excellence.
2. Flexible Pricing
Everyone wants to get the best deal, and offering flexible pricing is always appreciated. Providing longer contract terms at a reduced cost is an appealing benefit that can make your business stand out.
3. Clear and Comprehensive Contracts
It's important to have contracts that clearly state all terms of the agreement, so there's no confusion about what the customer is getting. Everyone wants to be sure they can depend on a reliable service, which includes any necessary repairs being made in a timely manner.
4. Proprietary vs. Non-proprietary Parts
Non-proprietary parts allow for more flexibility when repairs or replacements are required. Customers will want to determine which type of parts your business uses and how much they will cost to replace.
5. Compatible Systems
With the different elevator types that are available, potential clients need to be sure your company has the capabilities and experience needed to install or service the type of system that they have. It's smart to make this kind of information easy for your customers to find.
In addition to these elements, customers also value being able to easily get in contact with you. If it's difficult for them to hear back from you when they're researching elevator service providers, they will know they can't trust you in times of emergency. Make the best impression by having Insta Answer handle your calls. Contact us today to get started.
The need for exceeding your customers’ expectations for customer service is becoming more and more crucial to maintaining a successful business these days. Convenience, simplicity, consistency, and ease of access are essential for meeting your customers’ needs. As customer relationships rapidly evolve in this digital age, make sure your company knows how to stay ahead of the competition. Here’s how you can make the most out of your online presence and create better customer experiences.
Improve your customer engagement
Commiting to digital transformation gives your customers the resources and channels they need to make an informed decision to choose (or not choose) your company. Expanding that online presence boosts your visibility and makes processes simpler for your customers. For the best digital transformation, companies should establish a customer-centric culture that provides an easy, seamless, and satisfying digital customer experience.
Offer multiple channels of communication
In the digital age, buying is often a multichannel process. For instance, whereas some customers may prefer doing business solely online via email or your company’s site, others may prefer speaking to a live person when making sales. Some customers may focus on one form of communication while others prefer to utilize all that’s available to them. To attract the most customers both online and in person, make sure to offer potential customers a variety of channels, so no matter how they prefer to communicate, they feel at ease - making them more likely to buy.
Utilize the technology available to you
Your company’s adaptability can be critical to a successful customer experience. Investing in customer-centric technologies can strengthen customer engagement. For instance, IoT sensors help optimize performance data; blockchain provides more control over products, deep analytics can anticipate customer behaviors and patterns; and virtual dispatching can allow your staff to focus more on the business at hand by reducing manual efforts.
Review and revise your digital strategies often
By tracking revenue and customer engagement, you’ll be able to decipher which methods work best for you and your customers. Since the market and technologies available are constantly changing, making sure to update and tailor your strategies to what works best can ensure that your company keeps up with customer expectations and doesn’t get stuck in the past.
Using the digital world to strengthen your customer relationships, streamline the buying process, and boost your company’s visibility and reputation can greatly improve your business, so don’t take the tools and opportunities available to you for granted. Not sure where to start? Insta Answer’s virtual dispatching services and omnichannel support will provide your customers with the best communication out there. Give us a call today to get started.