Property management companies have a lot of responsibilities for every building they rent, and no matter how many tenants need your help, customer service is often the biggest pain point of your business. Here are 4 essential tips on how to improve your customer service in the property management industry. Stick around ‘til the end to see how you can skip the hassle and achieve all of these goals as easily as possible.

Prioritize transparency in your contracts
Business between tenants and landlords starts with a rental contract, and ensuring that both parties understand the terms of that contract is the cornerstone of a good relationship. To avoid misunderstandings and tenant complaints in the future, make your contracts as straightforward as possible, so there’s less room for confusion.

Streamline tenant complaints
Getting every possible call sent to the same customer service line not only puts a lot of pressure on whoever is answering those calls, but it slows down the process of handling tenant complaints. Your tenants expect to be taken care of efficiently and any other callers require just as much respect. So, split up the work by implementing a formal complaint process. Giving tenants a set method of communication, like a separate phone line or an online portal, makes things easier for everyone involved.

Always be accessible
Tenants can call with a plethora of issues and questions, at all times of the day. So, you can’t rely on one person or team working 9-5 on weekdays. You need a dedicated team available to help all callers at any time of the day or night on any day of the year, even holidays. Hiring a call center is the only way to make sure your tenants are always taken care of, so don’t settle for less.

Be respectful and professional
It goes without saying that every caller deserves to be treated kindly, but you also need to make sure your team knows what they’re talking about. Questions need to be answered, requests need to be taken care of, and your customer service team needs to make a good impression. Hiring a team of experienced professionals that know the ins and outs of the property management industry is key to all successful customer service experiences.

As you can see, customer service isn’t as easy as answering the phone and taking a message. So while you and your employees are handling business, rely on Insta Answer to handle all your customer service calls 24//7/365. Give us a call today!​

Although oversights and errors are part of every profession, they can be pretty costly in the construction sector. For that reason, remaining proactive and taking appropriate steps to avoid construction mistakes is not an option. That, in turn, creates a more positive work environment and ensures that timelines and budgets remain on schedule.
Here are some details on the construction mistakes you should avoid.
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Ignoring Safety Measures
Construction site accidents can cause harm to more than just property because workers and the public at large can be culprits too. Of course, accidents will happen. However, the more prepared and organized crews and contractors are, the better the chances of reducing tragedies. You can achieve that using field management and cloud-based project software.

Poor Project Planning
Winning the construction projects you pursue will be difficult if your bids are incomplete or overestimated. On the other hand, you may lose money on jobs when you underestimate the cost of construction projects. 
An intuitive construction business intelligence solution delivers the analytic power to project future projects and a deeper understanding of project data to help you bid accordingly.

Using Outdated Software
Operating with poorly connected data or software in today's construction sector can cripple one's ability to compete with modern, digital contractors. The reason is that old or lost data and mistakes resulting from relying on manual processes can cost contractors a fortune. The solution here is adopting a fully-integrated, cloud-based construction management platform.

Failure to Modernize
The absence of a software platform for managing your construction project is worse than having a solution that cannot deliver accordingly or one that is outdated. Note that manual construction procedures expose your project to inefficiencies and mistakes. 
Investing in the right software designed for construction and ensuring it remains up-to-date ensures completion of the project on budget and on time, increases efficiency, safeguards your project, and reduces costs.

Hiring Incompetent Workers
Since construction HR departments are already strained with daily tasks, hiring the right people and assigning them the right jobs is becoming a problem. In that case, you should consider acquiring construction-specific HR software. Also, embracing a progressive business model is advisable in this case.
Doing so attracts more tech-savvy new employees and improves the skills of your existing workforce.

Conclusion
Avoiding the mistakes above will improve service delivery to clients in one way or another. Also, virtual receptionists can help you improve customer service. Call Insta Answer now to see how we'll handle your calls.