Managing a plumbing business takes considerable effort and planning when scheduling work and dispatching the team. This is because customers immediately contact you when something happens, such as a pipe burst or clogged drainage.
When such calls come in, you will need to organize quick service not to keep clients waiting. Otherwise, you risk tarnishing your reputation and missing out on future business. Here are three ways virtual dispatching can cut your plumbing response time in half:
1. Calls are answered immediately
As mentioned above, plumbing clients may require your services anytime, including after-hours. Calls usually come from existing customers needing immediate help or prospective customers requiring additional information on your services. Therefore, they prefer companies that have live answering services.
The advantage of a virtual dispatching service is that customers have someone waiting 24 hours a day to receive the call and offer necessary assistance. No calls will be directed to voicemail or go unanswered.
2. Receivers communicate effectively
Virtual receptionists are trained to handle calls the same way your staff would. They also get additional training in your specific industry to ensure they have the necessary answers required by the client. Therefore, they communicate effectively and offer help within the shortest time possible. This creates a good impression retaining existing customers and acquiring new ones.
3. There is streamlined communication with technicians
Virtual dispatchers in plumbing answering services constantly communicate with technicians to know details such as location. They can, thus, schedule jobs back-to-back if the technician is nearby, improving response time. They will also communicate with your staff by text, pager, phone, or email to deliver information immediately.
Contact Insta-Answer now
A virtual plumbing answering service at Insta Answer ensures your customers are attended to around the clock, including at weekends and holidays. This allows you to create a good relationship with existing clients and avoid missing out on new business when calls go unanswered or are directed to voicemail. Call Insta Answer now at 877-631-9711 to see how we'll handle your calls.