The elevator industry can be tough to navigate and has a lot of moving parts (pun intended). So, managing an elevator company leaves you with a lot of factors to consider. Whether you’re just starting out or are already established, here are 5 important elevator coverage details you need to consider.
1. What kind of elevator equipment will you cover?
From proprietary equipment to new tech, customers expect companies to handle all kinds of elevator parts. They want to ensure that their needs are taken care of, so making sure your company is transparent about what you cover will lead to fewer conflicts with your customers.
2. How much preventative maintenance do you offer?
You know that elevator repair is a huge part of your company’s responsibilities, but preventative maintenance is just as important. To keep your customers’ elevators running smoothly and prevent future issues, your team needs to offer monthly maintenance plans.
3. How often do you inspect your elevators?
Just as important as preventative care, thorough elevator inspections can help stop evolving problems before they become too big to fix. These inspections should go right alongside those monthly maintenance visits. In fact, it’s not just a matter of opinion; frequent inspections are required by code in many places.
4. How reliable are your emergency services?
Nobody likes to think about the worst-case scenarios, but in such a dangerous business, you have to. To ensure everyone’s safety, make sure you offer your customers 24/7 emergency call representatives to help elevator passengers in any critical events. A helpful, reliable, quick-responding team to answer any emergency calls is a must.
For help with that, Insta Answer’s 50+ years of experience in customer service and decades specializing in elevator dispatching is here. Give us a call today to see how we’ll handle your customer’s calls.