There’s a difference between a “great company” and a “good company,” no matter the industry, but sometimes it’s still tricky to pinpoint exactly what it is that makes that difference to customers. When it comes to elevator dispatching, Insta Answer’s broken down exactly what makes that difference, so you don’t have to. These are the 4 secrets for improving your elevator dispatching...
1. Make callers your #1 priority
There are a variety of reasons why people may call your phone number, but one thing is true no matter the call: they’re calling because of an inconvenience. And when that’s the case, nobody wants to be treated like they’re also an inconvenience. So when the time comes and a customer calls because things just aren’t going their way, make sure your dispatching service turns that around.
2. Stay up-to-date on protocols
As times change, so does technology. The elevator industry is no exception. With ever-changing rules, regulations, protocols, and technology, it’s imperative that your staff stay ahead of the game and ready for any problems that may be coming your way sooner or later. Doing so will ensure that every call is handled properly and customers stay satisfied.
3. Have a dedicated team of representatives
Thank you for calling; please hold… your team to a higher standard! Nobody wants to be kept waiting during an elevator malfunction or worse, an entrapment, but having a small number of service representatives or having your team juggle more departments than one may leave callers with no other choice. The only way to resolve that issue is to have a more focused, dedicated team ready to take on all calls that come your way.
4. Provide live 24/7/365 service
Problems happen day or night, rain or shine. At all times, it’s important to be available for those in need of your services. Having a call service that operates 24/7 isn’t just preferred, it’s expected. You need to get the job done, even if it’s after hours, during the holidays, in the middle of a weather-related event, or any other impactful situation your company faces.
Staying on top of things and making sure all of these tips are implemented isn’t always an easy thing to do, but it is necessary for your elevator dispatching company to be deemed “great,” not just “good.” To help pick up the slack when your team can’t, turn to Insta Answer - a 24/7 answering service made up of experienced representatives from around the country committed to making your callers their top priority, staying up-to-date on the latest protocols, and helping your callers any and every time. Give us a call at (877) 631-9711 to see how we can handle your calls.