8 Eye-Opening Customer Service Statistics

When it comes to your business, customer service should be a top priority. Sometimes, it can be easy to overlook its importance, though. So, as a reminder, here’s a list of eye-opening statistics we guarantee you didn’t know about customer service.
 

• 52% of people want companies to take action based on the feedback provided by their customers.

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• 96% of consumers value customer service as an important factor when determining the brands they choose.

 

• 89% of consumers have even changed business providers to a competitor as the result of a poor customer experience.

 

• Americans are willing to pay 17% more to work with and buy from businesses with great customer service reputations, as opposed to those without.

 

• 90% of customers are influenced by positive customer feedback and reviews when purchasing products.

 

• Brands that accept customer feedback are considered more favorable by 77% of consumers.

 

• 68% of customers say that a “polite customer service representative” is the key to excellent customer service.

 

• A customer retention increase of 5% due to excellent customer service can increase profits by 25% - 95%.

 
As you can see, prioritizing customer service is a must! What’s the easiest, most reliable way to do so? Hire Insta Answer for 24/7 virtual answering services. Give us a call today.