HVAC companies shouldn't put up with an answering service that leaves customers out in the cold. We know your customers matter to you; they matter to us too. That's why we've been providing round-the-clock service to businesses just like yours for the past 50 years. While it's true that Insta Answer can save you money compared to the cost of a traditional in-house receptionist, you might not have considered some other benefits that come with hiring a virtual answering service. Read on to discover how our friendly representatives can keep your customers comfortable this winter.
1. Friendly Voices
In HVAC-related emergencies, it's natural for callers to be upset or frustrated. How your representatives handle these types of calls can mean the difference between a lost customer and a satisfied one. Insta Answer provides highly-trained professionals who are skilled at keeping uneasy situations calm, and always treat each caller with the same level of kindness and respect you'd show a family member.
2. Quick Response Times
The last thing your callers want to hear is "please wait for the next available associate," and luckily, with Insta Answer they'll never have to. Our virtual receptionists work remotely from all over the country, which means we are capable of handling any number of simultaneous phone calls. A recent consumer survey found that two-thirds of American consumers were only willing to wait two minutes or less before hanging up, with 13% saying no amount of hold time was acceptable. Wait time is something your customers care a lot about, so why not offer them the best possible service?
3. 24/7 Availability
HVAC problems and emergencies can happen at any time of the day or night, and your customer service team needs to be prepared for that. When you choose Insta Answer as your representative, you're getting live customer service support every day of the year, 24 hours a day. The best part is that you'll be saving money over an in-house receptionist, as Insta Answer charges as little as $3 per day.
When there's a problem, never underestimate the importance of hearing a kind voice on the other end of the line. So, join the Insta Answer family, and make your customers more comfortable this winter! Contact us today to see how we can save you time and money answering your calls.
However rare elevator entrapments may be, it’s vital to have someone available 24/7 in case that call does come through. When it does, acting quickly, safely following protocol, and keeping passengers calm are paramount. It’s simply impractical to expect your staff to take on that responsibility alone. Insta Answer is here to help. Here’s how.
Emergencies are sporadic, unpredictable, and don’t always occur during standard business hours; they can happen anytime, anywhere. Whether it’s one minute after closing on an average workday or the middle of the night on a holiday weekend, trapped customers could need your help. Insta Answer is available 24/7/365 to answer those calls for you on a cost-effective pay-per-call basis, so your staff doesn’t have to wait around all night for calls that may or may not come. Holidays, weather-related events, full-time coverage, and afterhours – we’ll always be on the line.
We specialize in elevator entrapment and monitoring. Using our integrated systems, we can monitor car statuses, dispatch maintenance, and emergency crews when your team isn't available, and, most importantly, connect with and respond to riders through elevator phones if a system failure occurs. All our operatives are highly trained, not only in the elevator industry, but also your company’s particular protocols as well, ensuring the safety of whomever is on the other line and also the reputation of your company.
Knowing the right thing to do when you receive an elevator entrapment call is one thing but knowing the right thing to say (or way to say it) is just as important. Remember, callers may be experiencing their worse fear during entrapments. Our operatives are accustomed to treating the person on the line like family, so everyone stays calm and everything stays under control. Compassion can be tricky in tense situations, and even more so when elevator phones have short time constraints. So, we utilize the best talent available to quickly and calmly gather any information needed from entrapped riders, so we can send help to them as soon possible.
Say goodbye to missed calls, mistreatment, and mistakes. Insta Answer provides exceptional on-call customer service, even in the most stressful of circumstances. We know how to keep uneasy situations under control.
Call (877) 631-9711 or email email@example.com today!
Property management companies have a lot of demands placed on them! It can be time-consuming to balance the needs of property owners and current tenants while drawing in future clients. Insta Answer has been working with property management companies since 1995, so we know what it takes to be highly successful in this industry. If you're looking for ways to bring added growth to your company, then read on for our top five tips.
1. Social Media Presence
The importance of connecting with property owners, residents, and potential tenants cannot be overstated, and social media is the most effective way to do this. For example, after giving their social media page an attractive redesign, one real estate company was able to increase its followers by 8,000%. By staying engaged and sharing relevant articles on various social media platforms, property management companies can establish themselves as industry experts and draw a lot of attention.
2. Improve Your Technology
Look for ways to make your work easier and more efficient. There's a digital tool for every property management operation: handling finances, tracking rent payments, generating property management leads, offering virtual showings or meetings, taking tenant maintenance requests, and more.
3. Invest in Your Website
Your website is a reflection of your business, and often the first impression you'll have on potential customers, so it's important that it be visually appealing, easy to navigate, and memorable. Having a well-designed website will bring in enough new business to make web design worth your time and money.
4. Offer Free Resources
Offering free resources to owners, tenants, and even potential customers, you can build a reputation as a useful, trustworthy, and giving company. Compile information on pet policies, rental repairs, sample rental agreements and sublet forms, as well as relevant tips and local information.
5. Keep Clients Happy
Before looking to expand your company, make sure you're also catering to your current clients and ensuring positive feedback. Focus on anything that needs your attention or jobs that you've been neglecting. Make sure that you have the capabilities to communicate with owners and tenants alike. A great way to do this is by hiring a virtual dispatching service, like Insta Answer, to handle your calls 24/7.
As your business expands, so will demands from your clients. However, Insta Answer lets you stay on top of it all while saving money. Be there for your tenants and clients with our scalable, round the clock service and only pay when the phone rings. Contact us today and put our experts to work for you.