As an elevator company, attracting and signing new customers is heavily dependent on understanding what customers are looking for. If you'd like to improve your customer experience and gain added success for your business, check out Insta Answer's list of 5 questions customers consider when choosing an elevator company.
1. Does your company prioritize preventative maintenance?
A lot can go wrong when an elevator isn't kept in tip-top shape. So, customers are wary of working with companies that don't take the time and effort to keep up with preventative maintenance of their elevators.
2. Where does your company get its parts and tools?
Customers prefer to do business with elevator companies that can ensure as little wait time as possible when waiting for any replacement parts to ship because the longer the shipping time, the longer their elevators are not in service.
3. How many employees are trained in repairs?
Having a large staff to help with elevator repairs comes in handle more often than you'd imagine. Often, these repairs can require the help of more than just one or two people, so having a large team of technicians is beneficial.
4. How experienced and knowledgeable is your team?
From upper management to on-call technicians, everyone in your business should be well-versed in the elevator industry. Customers want to deal with teams that know exactly how to meet their needs.
5. Does your company have 24/7 dispatch availability?
With such critical mechanism in place in any elevator, it's important to have a trained team of elevator call phone reps to help anyone in need of assistance. For this reason, it's best to rely on an accessible, reliable team of elevator dispatchers, like our team here at Insta Answer.
Give us a call today to see how we'll handle your calls while you get back to handling the rest of these customer expectations.
It takes dedication and hard work to build a successful business. Keeping up with the changes in your industry will enable you to be ahead of your competition. HVAC regulations are always changing and you need to comply with them to train your employees. Keeping up with the HVAC standards will ensure you are compliant with the efficiency requirements. Here are the HVAC requirements and regulations for 2022 that you should follow.
1. Efficiency standards
When it comes to meeting the energy efficiency standards, HVAC industries are at the forefront. According to the U.S Energy Information Administration (EIA), new central air conditioning systems will be required to meet the energy-efficiency standards beginning in 2023. According to the EIA, the southern part of the country will require a seasonal energy-efficiency ratio (SEER) of 15 and the northern part will need a SEER ratio of not less than 14 SEER.
2. Tech certification
HVAC technicians who maintain, repair, and service equipment that release refrigerants require certification under section 608 of the clean air act. Technicians are required by the EPA to have four certifications. The technician must pass tests approved by an EPA-approved organization to receive the certification. Some of the certifications contractors need include the American Society of Heating, North American Technician Excellence (NATE), Refrigerating and Air-conditioning Engineers (ASHRAE), and Air Conditioning Contractors of America (ACCA).
3. Workforce shortage
According to the Electric and Gas Industries Association (EGIA), there will be a total of 115,000 HVAC workers needed by 2022. However, only a few workers graduate each year. Due to the shortage of technicians, organizations must retain the best talent. One way to achieve that is by developing a positive company culture. As a business owner, you must give your employees opportunities to learn new skills while on the job. By doing that, you can promote employees from within your organization.
4. Smart HVAC
The Internet of Things (IoT) is fast becoming the norm. Nowadays, people are looking for ways to enjoy the best indoor air quality. You can have a price book with product descriptions and photos to help customers see upgrade options and make the right choices.
5. HVAC software
As businesses move to work remotely, cloud-based HVAC software will come in handy to allow businesses to work seamlessly. Using HVAC software allows businesses to prepare for complex repair jobs. It is also an excellent way to increase efficiency.
When it comes to running a successful HVAC business, you've got that covered. For handling those cumbersome customer service calls, we're here to help. Call Insta-Answer now to see how we'll handle your calls.
Depending on the industry your business operates in, customers will have a variety of different expectations and priorities when choosing to do business with you (or not). However, there are certain aspects that all customers look for, regardless of industry, that all businesses should prioritize in order to secure future customers. Here are the top 4 things customers look for when choosing who to do business with.
Unsurprisingly, customers like doing business with experienced professionals. When working with a company with seasoned employees and an established business model, you’re more likely to get results, so having a team with experience is a must for potential customers.
Going hand-in-hand with experience is skill. Your team needs to have the ability to get the job done - no matter what job that may be. Knowing you’re working with people capable of getting you where you need to go matters to your customers.
Your team may have been around a while and have the skill to get things done, but all that is meaningless if you don’t know your stuff. Customers expect to work with businesses that know the ins and outs of their particular industry, their customer’s needs, and each task at hand.
4. Customer Service
Your business can do a job and do that job right, but it may all be in vain if you don’t have good business-to-customer relationships. People expect to be taken care of properly, professionally, and personably. Having a stellar customer service team is the key to building these successful relationships which, in turn, leads to improved customer retention, customer satisfaction, and referrals to new leads. Never underestimate the power of great customer service.
With you and your employees focused on handling #1-3, there can be little time and energy left to prioritize customer service. Luckily, Insta Answer is here to take care of your customers for you, so you can get back to everything else. We can take your business to the next level with experienced, knowledgeable, personable customer service agents standing by 24/7/365. Give us a call today to see how we’ll handle your calls.