When you encounter a company that has been successfully operating for fifty years, taking time to understand the factors that enabled it to achieve such a milestone is a worthy endeavor. Insta Answer is a virtual receptionist business that offers an array of call management solutions for various industries. To learn more about Insta Answer's fifty years in the market, we sat down with the owner, Steve Samuels, to uncover the secret of this accomplishment.
As a member of the family, Steve had a vision to build on the company's traditions that fostered positive relationships with customers as well as expand the business to serve an even more diverse group of clients. To that end, he continues to lead the company with an increased commitment to excellence. Below are six elements that have attributed to Insta Answer's longevity.
Having growth as a goal for your business means not merely focusing on your customers or the service or product you provide. It is also having a focus on your employees. When your business expands, it affords hiring opportunities. This translates into being able to offer meaningful careers to more people.
Investing in Your Team
It is imperative to understand the value of your team. As a customer service provider, those who you employ are the facilitators and face of your business. Giving your employees the necessary tools to provide superior service and build strong relationships is key to your ultimate success.
Developing solid relationships with clients is crucial for turning a first-time client into a repeat client. Insta Answer has a long history of building long-lasting relationships with customers because of our friendliness, convenience, consistency, and personal attention to clients' needs.
Insta Answer uses state-of-the-art technology to deliver exceptional experience and service to its customers.
Commitment to Excellence
Leading a company to attain fifty years of success involves a pledge to serve customers with integrity and empowering employees to fulfill that pledge.
And of course, last but not least, is having a focus on your customers – not just who they are but what they need. This highlights the necessity to build rapport with clients. Because Insta Answer tailors our services to your specific industry and individual business needs, we can provide a personal touch.
Contact Insta Answer to learn more about our offerings, which include answering your calls for as little as $3/day!
As the owner or manager of an elevator service company, you know that the odds of getting stuck in an elevator are low, estimated at less than a quarter percent per year. But you also know that your focus has to extend beyond those odds. You have to plan for the unexpected, like if a lift you're responsible for malfunctions causing entrapment of your client or their customer. That's where Insta-Answer comes in.
Like all types of equipment and machinery, elevators sometimes fail. In some cases, failure is preventable through maintenance and inspection — but in other instances, reliability (or lack thereof) is a function of time. As someone familiar with the industry, you're privy to the fact that riders are generally safe in a stalled lift. But for the clients or customers affected, entrapment can cause extreme emotional or physical distress, often triggered by underlying cleithrophobia or the fear of being trapped.
Connection is Critical
Most states require that elevators have some form of two-way communication that allows for conversation between an elevator cab and a monitored line to comply with safety regulations. In an entrapment situation, it's even more critical that businesses have a way to obtain and maintain constant contact with stuck passengers to assess the case ongoing, assuage rider fears and concerns, and relay relevant details regarding the status of rescue efforts.
One of the easiest ways to ensure that someone is always available to respond to your client or their passengers if an elevator malfunction occurs is to hire a virtual receptionist or answering service. Three key benefits of hiring a third party to perform this function for your elevator management business include:
Benefits of Insta-Answer
At Insta-Answer, we specialize in elevator entrapment and monitoring — meaning we do the above, and more. Through the use of our integrated systems, we can monitor car statuses, dispatch maintenance and emergency crews when your team isn't available, and, most importantly, connect with and respond to riders through elevator phones if a system failure occurs. While not everyone is equipped to work remotely, our Insta-Answer team has been perfecting our remote services for 50 years. With 24/7/365 live operators and elevator monitoring, our adaptable staff can serve as a full-time resource or provide much-needed back-up to your team in these uncertain times. Our goal is to ensure that there is always someone there to support the people you serve.
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Call (877) 631-9711 or email Support@iacaller.com today!