Customer support is the foundation of every business. Without it, businesses cannot survive. If you use an answering service for your business calls, you want to ensure that your virtual receptionist knows what to say to which caller. This is called a script and depending on the circumstances of the interaction between the caller and the receptionist, the script must fit any situation that can arise during a phone conversation.

When signing up with an answering service, make sure that they provide great customer service and support. They represent you, and you want them to always put their best foot forward. Calls must be answered quickly and efficiently and your virtual receptionist should always be friendly, helpful, knowledgeable, and able to route your calls to the right person at the right time. 

Envision Every Scenario Before They Happen

Discuss the types of calls you typically receive with your answering service agent. Will your callers be making appointments, ordering products, or leaving messages after hours? The more information your answering service has, the easier it will be to provide the right services to your callers. Let them know what kind of response they should have during business hours versus after hours, during the weekend, or in the case of an emergency. Find out if your calls are automatically transferred to the intended person or if that person receives a text or email to inform them that there is a message.

How often do you get your messages? When someone asks for you specifically, what is the correct response? How often do you get your messages? How much and what type of information should the caller be given? If the caller wants the name of the virtual receptionist, or asks if they are an answering service, what is the response you prefer?

Do you want the answering service to screen your calls? If so, what criteria should they use? How would you prefer the answering service receptionist handle irate customers? Ask about hold times. The longer a customer waits on hold, the more annoyed they become. The more annoyed your customers are, the less likely they will be to contact you again or become repeat customers. Some answering services offer a free trial to help you determine if the answering service fits your business needs.

Insta-Answer Knows What You Need

Insta-Answer.com is a U.S. based and privately owned company. We have been in business for over fifty years, have worked with thousands of businesses, and offer a free trial because we know our services are among the best in the country. We know what kind of voice services you need to make your business successful. Don’t trust any voice answering service to represent you. Trust Insta-Answer to provide superior quality customer service every time. Call Insta-Answer.com at 888-356-8866 or email support@iacaller.com. 

When you call a business, you have specific expectations of what that call should be like. The person speaking with you should be professional, have a welcoming tone, provide the information you need, and be able to relay your message quickly and accurately. However, we know that this is not always the case. 

A Live Person is Always Better Than a Robot
A common complaint from voice service callers is that they don’t like talking to a computerized voice and would prefer not being transferred to other people to have their questions answered. Your voice service represents your business and your clients and customers should feel like every message is important to you. At the very least, an answering service should fulfill each of the following instructions:

• Forwarding calls and messages to you wherever you are.
• Impressing every caller with their professionalism and cordiality but never sounding inauthentic.
• Being familiar with how your business operates and who your clients typically are.
• Answering the call and routing it as quickly as possible based on criteria such as the time of day.

Insta-Answer is The Answer
We know that the best way to make your customer feel like their message will reach the right person is to have a real human being answering the call. Our virtual receptionists are an addition to your business without the necessity of hiring more employees. Our state of the art technology and telephone infrastructure ensure that your calls and messages get routed as fast as possible due to our multi-tiered messaging. Your calls will never be on hold.

Insta-Answer.com is a U.S. based and privately owned company that has been in business for over fifty years. You have the option of using your number or a local phone number and our receptionists are available 24 hours a day and seven days a week. We have emergency dispatching and a user-friendly online portal giving you information on each call you receive. Our scripts are customizable to each business we work with. We can schedule new appointments and change or cancel appointments. Our experience and knowledge regarding what our clients want and need to grow their businesses is what separates us from other services. No matter the size or your business, the amount of calls and messages you receive, or how many orders come in every day, our answering service representatives can help you stay on top of the market.  

Call Us Today
Don’t trust your business communications to just anyone. Look for an answering service that can meet all of your needs. Call Insta-Answer at 888-356-8866 or email support@iacaller.com. We look forward to hearing from you.

If you have a successful business and wish to expand without the additional cost of adding extra staff to your team, a virtual answering service could benefit you immensely. By having a voice answering service, you can connect with your customers regularly and get their feedback on your products and services. While you will get an idea about customer satisfaction, it will send a positive message across that their opinion matters and that you care. 

Benefits Of A Voice Answering Service 

Voicemail stinks

• Gone are the days of voicemail. It is time to invest in an answering service with live operators available 24/7 to answer calls and deliver messages in real-time. A voicemail box may drive customers away who are otherwise looking for a personal touch or response. What wins over leads is the ability of a brand to engage them. Your success also depends on the humanity and personality of your brand. 

Round-the-clock availability

• Become a superstar merchant offering 24/7 support to customers. Have you ever thought of a scenario wherein a customer decides to call your business late at night? Who will answer the call? Unless your business is available 24/7, the chances of success are minimal. Customers are looking for answers, solutions, and a friendly, knowledgeable operator. Our operators know how to deal with a frustrated customer who picks up the phone and dials your company. 

Never miss a sales opportunity

• With a voice answering service, there is always a live person answering calls for your business. It positively impacts your business reputation and credibility and increases the customers’ perception of your business. This is your chance to improve customer satisfaction. 

Save time and resources

• With a reliable voice answering service, you can save both time and resources that would otherwise be spent on receiving calls and answering questions. Your proficiency lies in your core business. That is where you should spend maximum time. Since your professional staff is your most precious asset, you cannot afford to have them spend their time answering calls.  A telephone answering service is your best for organizing the flow of your inbound and outbound communication, so you can optimize your time and resources.

Insta-Answer Knows How To Answer For You!