The COVID-19 pandemic has affected us all. Although we may not have the same experiences, each of our lives have been changed in some way. Particularly when it comes to being socially distant, finding ways to stay connected has been vital to our survival.
The same is true for businesses. To maintain the health of your business in these challenging times, you must deliver an excellent product or service and a relevant customer experience. For your business to retain its edge, you need to ensure that your call management strategy is up to the task.
How to Improve Customer Service by Taking Call Management to the Next Level
The public has experienced a tremendous amount of anxiety and instability due to COVID-19. As a business owner, you have to be able to find ways to communicate with your customers that translate into genuine concern and a desire to help. When potential customers call your company, they want to connect with a stable entity that can meet their needs in a stress-free manner. Employing a virtual answering service can give your company several advantages as you strive to stay connected with your customers.
This current crisis has created opportunities for companies to form deeper connections with customers. Gaining a potential customer's confidence is the first step in winning their business. Let our friendly, great-sounding agents be the first step in obtaining that new customer. At Insta-Answer, we want to help you make the most of every opportunity. For the equivalent to a cup of coffee a day, you can have a virtual answering service that allows you to take your business to the next level. Contact us online or give us a call at 877-631-9711 to get started today.
Who's answering the phones at your business? Are they friendly, helpful, and caring? Why does it matter? As the owner of an elevator company, you have enough to worry about!
You Have Enough to Worry About!
You have to juggle complex compliance checks, massive maintenance bills, retrofitting legacy equipment, and technicians who are undertrained. The last thing you need is angry people who have been entrapped. When someone calls your company in a time of crisis who is answering the phones and will they be trained to handle the problem? Will they be empathetic and protect your company's reputation?
Why Empathy is Important
Empathy is extremely important in a receptionist who takes emergency calls but often they are not hired with this in mind. They are hired due to excellent clerical or organizational skills but when someone is entrapped and calls your offices will they be empathetic and will they remain calm in a crisis?
You need to know that the entrapped person is talking to someone compassionate and calm. Most problems can be taken care of quickly and there is no reason to create more troubles with a panicked passenger.
How we can help!
The goal is to not only have your elevator monitored but to have the receptionist know what to do in an emergency. No busy signals, no missed calls, and no mistaken locations!
When someone is entrapped and calls Insta-Answer there will always be a highly trained person on the other line 24/7, 365. We will tailor every detail to meet the needs of your organization. We've worked with many elevator companies and are ready with solutions.
We'll listen to you and create documentation on what constitutes an elevator emergency and be ready to lift your business above your competitors all the way to the top floor. (Sorry, I'll stop with the puns)
Are you ready to get started? Call us today to set up a 24/7 live virtual answering service to keep your customers safe at 877-631-9711.
In our current digital age, it may seem that having the best website or being on the most popular social media platforms is the way to grow your business. Although those things are important, when it comes to connecting with your customers, in many ways, the phone is still king. And if your business does not have an effective strategy in place for managing its calls, it can translate into lost opportunity in several ways.
It is estimated that businesses are losing over $75 billion a year due to poor customer service. This is a staggering figure but consider that customers today have many options and little time. If the experience they have with your company leaves them frustrated or makes your business appear unprofessional or not capable of addressing their needs, they will just go somewhere else. A part of the way customers' perceptions are developed about your business is through telephone interactions.
How missed calls can hurt your plumbing, HVAC or service business
Plumbing and HVAC expertise is essential. But it doesn't matter how great your skill as a plumber or HVAC professional is if people can't reach you when they need your services. A leaky faucet, backed-up toilet or no heat won't wait, and neither will a potential customer if they encounter difficulty when trying to connect with your company.
It may be a no-brainer if a customer calls a business and the phone perpetually rings, or if they are put on hold for an extended period that they will probably lose interest and hang up. But even if you have a voicemail system in place, that is still not sufficient to make a positive impression and retain a potential customer. In fact, research has shown that '75 percent of callers will not leave a voicemail, and about 85 percent of callers who do not reach you on the first call will not call back.' They will just go elsewhere. This failure to have a call management solution in place results in:
Don't let your ad dollars go to waste or lose on potential profit – let us make your business ready to act! At Insta-Answer, we provide 24/7 dispatching for plumbers and HVAC companies for as little as $3/day. Don't miss another opportunity because your in-house receptionist was on lunch or went home for the day. Please contact us or give us a call today at 877-631-9711 to find out how we can develop a call management strategy to complement your business.