Offering the best service as an elevator company depends on understanding what customers are looking for. If you'd like to improve your customer experience and gain added success for your business, check out our list of the top 5 things people consider when choosing an elevator company.
No one signs a contract with a company these days without first looking for past reviews and recommendations. Customers love to see a strong online presence and recent service reviews. Encourage your customers to leave a review on your website, Google, or your social media page.
2. Negotiable Pricing
Customers really appreciate flexibility in pricing from elevator companies. For example, providing a small price reduction for a longer contract term can give you an edge over companies that don't provide this option.
3. Competitive Contracts
Price isn't everything in the elevator business and there are a number of ways you can make your contracts highly competitive that don't involve cost. People love reliable, speedy service and repairs, as well as being able to contact a company whenever they have a problem. Providing 24/7 availability through an answering service like Insta Answer makes your customers feel taken care of and confident in your business.
4. Proprietary Parts
Elevator companies that use non-proprietary parts provide more flexibility when an issue occurs and replacement is needed. Customers want to be certain there won't be any delays or problems sourcing and replacing proprietary parts.
5. Elevator Type
With the wide range of elevator types available, one of the first things customers want to know is if you handle the variety they need. This information should be easy for customers to find and also demonstrate your experience.
When a new customer calls to inquire about your business, it's so important to make sure they have the best experience possible. Insta Answer's highly-trained specialists are experts in the elevator industry and provide a caring voice when customers call at any hour of the day or night. Get started on a solution for your company by contacting us.
Improving productivity is quite a task no matter the industry a business operates in, and providing accurate work is critical in the construction industry - especially when clients micromanage their projects. So you cannot afford to overlook the need to optimize productivity among your construction workers. Below are a few tips for increasing construction productivity.
1. Communicate Clearly to Avoid Delays
One of the contributors to low productivity on construction sites is coordination and communication difficulties among project team members. Communication is also a critical productivity booster within the construction sector. So, adopting a uniform reporting system for a construction project is advisable.
The reason is that such a system will streamline communication with subcontractors, workers, and other stakeholders, which will improve productivity.
2. Take Time to Pre-Plan
Besides effective decision-making, organizational skills, and leadership, pre-planning is essential for construction project management. So, if you want to reduce productivity issues, you need to plan well before starting a construction project. The things you should focus on when pre-planning include materials requirements, schedules for workers, and anticipated and unexpected changes of orders.
Also, identifying where delays, problems, and surprises may occur by reviewing previous projects is possible when you pre-plan. After that, you can find solutions to counter such issues.
3. Prioritize Continuous Training
Undoubtedly, inadequate training affects construction productivity rates. So, if you want construction site workers to deliver accordingly and a worksite to run efficiently, training such individuals from time to time will be necessary. In any case, every day is a learning day.
Additionally, training construction workers attracts extra expenses, but it can reduce the number of injuries on-site and address cases of labor shortages. That, in turn, will increase construction productivity.
4. Set Realistic Goals
Uninterrupted construction labor productivity is critical in the construction industry since building projects take time to complete. On the other hand, avoiding cost overruns and meeting deadlines are some of the things you cannot overlook in this case. The solution here is to outline the goals that each stakeholder should meet. Doing so ensures that a construction project remains on track.
Is a competitive spirit evident among your construction workers? Set a goal for them to meet and reward them when they achieve it. Ultimately, that will boost productivity.
5. Ensure You Track Metrics
Imagining that you can take a break and relax when all workers are hard at work on a construction site can lead to frustrations. The reason is that the project may run out of materials at the last minute. So, checking your inventory regularly to ensure that you have materials to complete at least a week's worth of work is paramount.
Also, note that you need to ensure there are no wastages beyond placing an order for new materials in advance. Tracking such metrics will not only eliminate unnecessary costs, but it will increase productivity too.
Listening, setting realistic goals, and offering incentives, makes construction workers feel valued. The tips above can help you achieve that, which will, in turn, enhance productivity. Call Insta Answer now at 877-631-9711 to see how we'll handle your calls!
Oil and gas businesses often face cash flow problems, making it difficult for them to grow. Without adequate cash flow, it doesn't matter if your products and services are good. You will remain stagnant. Cash flow allows you to complete the day-to-day tasks that let you expand. Without adequate cash flow, your business can't compete. Luckily, there are ways for oil and gas companies to solve their cash flow struggles. This guide will give you some useful tips on how oil and gas companies can increase their cash flow.
You never know when you'll meet your next client, so it's important to connect with as many people as possible. So often, people make the mistake of only connecting with people in their sector of the business. Yet, whether the person you are meeting is involved with production, acquisition, or exploration, there's always a chance they will teach you something new to help you become more successful.
Your network of contacts and your reputation is important in the oil and gas field, and every meeting you take is a chance to increase your standing. Your business is a team effort, and to succeed sometimes, you need to put aside personal success for the sake of your business. If you have good partners, your business will thrive!
Become an Industry Expert
When you are in the oil and gas industry, you can never stop growing your industry knowledge. Technology is always improving, and there are always new trends and updated ideas on efficiency. Keeping up to date on this information will help you improve your business. If you miss out on new developments, your competitors will beat you to it. Always be learning!
Observe your Competitors
You can learn a lot from what your competitors are doing. Try to emulate their successful strategies and learn from their mistakes. The most important thing is to customize your competitors' strategies to match your business plan. If you don't adapt what your competitor is doing to work for you, you might be setting yourself up for failure.
Invoice factoring will increase the cash flow of your business. Not having to wait for payments to be paid and processed will save you time and money. Expenses can come out of nowhere in the oil and gas business. By using invoice factoring, you will always have money on hand to deal with emergencies.
Keeping a positive cash flow is important in the oil and gas industry. By following these four easy tips, you'll always have money to face problems and take advantage of opportunities to expand your business. To expand your business even further and optimize your customer service, partner with Insta Answer. We'll take your customers' calls so you have more time to focus on increasing your cash flow. Give us a call today!
As an elevator company, you should always be on the lookout for any means of increasing your services' market value while cutting down energy consumption, reducing safety risks, and increasing user experience. One excellent way to achieve all of that is through elevator modernization.
However, confining yourself to a reasonable budget while ensuring the project's timely completion is an ongoing challenge. It requires proper decision-making and an approach steeped in in-depth research. Here are the top 3 effective ways to plan your property's elevator modernization.
Establish Clear, Detailed Contracts with Your Client
Asking your elevator company for written paperwork about the project's details is the first thing you need to do. The contract indicates each party's limitations in their technical and financial obligations, the work timeline, budget, and a contingency plan to offset any unforeseen circumstances. For example, if the timeline is at risk, we might adjust the payment terms and schedules, such as overtime work and providing alternative building access. That guarantees the project's timely completion while taking care of your tenants' and guests' needs.
Create a Project-Management Approach
Working with a project manager/consultant is critical because they can provide valuable help through modernization recommendations, developing a plan, and hiring the most suitable company for the project. They advocate the buildings and users' needs to us, and in return, provide feedback on the projects' technical requirements and progress. Most critically, they confine the modernization work to your budget and a specific timeline.
Alternatively, you can choose to work with us directly when the time comes. We'll work with you to establish clear and effective communication channels for timely updates on work's progress, and changes on payment plans as these affect the successful and on-time completion of the project's benchmarks.
Leverage Non-Proprietary Equipment
Although using non-proprietary equipment doesn't compromise safety, comfort, or aesthetics, it impacts your long-term prospects on your building. We discovered that using non-proprietary when modernizing in-house vertical transport systems can save you up to 50% of modernization costs. The upside to using non-patented equipment is that it provides the liberty to choose your preferred maintenance company instead of relying on the equipment's manufacturer.
Implementing elevator modernization projects can significantly dent your finances. Strategic project planning guarantees elevator updates at affordable prices. Contact Insta Answer and learn more on how we'll handle your emergency calls and response needs.
Whether you are just opening your doors or have been at it for a while, it is always wise to maximize your investment. To get you started on the right foot (or keep you moving forward), we want to present you with four tips for perfecting your plumbing company.
1. Leverage Your Specialties
The plumbing market is saturated with companies that offer common services such as drain cleaning and fixing pipes and toilets. Developing a specific niche for your business may help you to stand out, operate more efficiently, and put less stress on your budget as a small business.
The main aspect to consider when choosing a plumbing specialization is to ensure you are skilled in the specific area, whether it be commercial maintenance or custom bath repair. You will also want to do your research to check out plumbing companies' services in your local area to decrease competition.
2. Invest in Training and Experience
Obtaining the skills you need to have a thriving business is a process. But you don't want to cut corners, so studying as an apprentice or taking courses in the field is a must. In addition, being a licensed plumber with the requisite experience will give your company credibility.
3. Promote Your Brand
Two important ways to promote your brand are via your business card and your company logo. These tools are used in different ways to communicate your business to the public. And they are both essential for helping customers know how to reach you and recognize and develop trust in your brand. Consider engaging a professional to help you create an eye-catching business card and logo that will allow clients to connect with your unique style.
4. Develop a Solid Business Plan
Your business plan is one of the most vital elements for creating success. It maps out every aspect of your business, including financial data, marketing strategy, goals and objectives, office space, equipment needed, and more. This guide also includes your vision for your plumbing business for the coming years. So, make sure you do your research regarding your plumbing specialty and market conditions.
As you seek to provide your customers with excellent service, keep these tips in mind to take your business to the next level. And to learn more about the virtual answering services we provide, don't hesitate to get in touch with us. Call Insta Answer now to see how we'll handle your calls 877-631-9711!
Building a successful business is always a learning experience, no matter how much experience you may have in your industry. The answers to what advice to take and what to leave behind can also vary a lot depending on exactly which industry that is. But when it comes down to the basic fundamentals of your business, there are a few proven tips that you should take advantage of, regardless of industry.
1. Stick to your Business’s Identity
Having a firm grasp of who your company is, what its values are, and what its goals are inspires your employees to become the best spokespeople for your business, which in turn strengthens your business’s reputation and conveys reliability.
2. Be Responsive
Your customers may come to you with issues, inquiries, updates, payments, and so many more things you can’t stand to avoid. Being quick to help and reply is necessary for retaining your customer base and attracting new customers via referrals.
3. Focus on the Customer
No customer wants to be left waiting and waiting for their turn to talk, especially if in an emergency situation. Similarly, nobody wants to end a conversation with the impression that they haven’t been heard. Treating your customers as the number one priority on customer service calls leaves them feeling taken care of, and also makes your job easier having known exactly how to handle their problem.
4. Be Selective
The hiring process is a make-or-break affair for both your potential employees and the value of your team. Never settle for second best, no matter how busy your business is. Make sure that everyone on your team shares your values, respects their peers, and commits to being the best employee possible.
5. Be Accessible
It’s fair to assume that your business may not be able to operate 24/7, or maybe not even outside of typical business hours, but giving your customers a way to reach you after hours should still be a priority for you. Accessibility is one of the top most important attributes in your customers’ eyes.
It’s safe to say that some of these may be difficult to implement in a new or small business, especially one with a limited team, but that doesn’t have to hold you back. The most efficient, cost effective, and reliable way to put your business on the right track is by partnering with a company like Insta Answer. Our highly vetted and trained 24/7 virtual receptionists are trained in your field, dedicated to your company’s values, and committed to helping your customers quickly, professionally, accurately, and kindly.
Give us a call to see how we can make your business the best it can be.
Running a property management company is a busy and exhausting business, so sometimes some aspects of the job get overlooked. One of these vital aspects is communication between property managers and their tenants. To help make your company the best it can be, here are our 5 tips for improving that communication.
Get to know your tenants
Making an effort to introduce yourself and get to know your tenants goes a long way. Discussing their needs, goals, and what they want out of a living situation is an easy way to show them that you make them a priority, which influences the tone of future interactions.
Be polite and professional
A lot of conflicts can arise from tenants, from late rent payments, repair disputes, complaints for residents, violation of lease agreements, and so on. To keep the situation under control and not fuel it into an even bigger problem, remain calm even in the face of an angry tenant.
Offer multiple channels of communication
The days of having an answering machine as the only form of communication between tenants and landlords is far behind us. Utilizing a variety of channels like text, email, online platforms along with a dedicated phone line. Having a lot of access gives your tenants the impression that even in a tough situation they will be heard and taken care of.
Be accessible and efficient
Problems don’t care about the 9-5 workday and won’t wait until the next business day. Sometimes tending to an issue right away is just a matter of keeping tenants happy and sometimes it’s a matter of righting a dangerous situation. So, keep the lines open, answer quickly, and respond accordingly as soon as possible.
Handling calls and messages from a whole complex of tenants (or more) isn’t a part-time job. It can require your full attention and take time away from your other work. Hiring a virtual answering service that offers polite and professional agents available on multiple channels of communication 24/7 can be the piece your property management company is missing. Give Insta Answer a call today to see how we can help you.