The oil and gas industry can be complex, demanding, and difficult to navigate. To be a success, you don’t just need to know the best practices to take; you also need to be aware of what mistakes to avoid. Here is our list for the top 4 biggest mistakes that oil and gas companies should avoid.
4. Resisting modernization
Sticking to tradition may seem noble and may even attract older patrons of your business, but your business should be catering to the up-and-coming crowd, not those soon to retire. Newer customers expect modern technology platforms for correspondence, like websites, social media, and (do we even have to say it) email already. An unanswered phone line won’t cut it.
3. Not using cloud technology
Resisting internal innovation (specifically cloud technology) can set your company back. The cloud will bring your oil and gas company into the stratosphere and give you the ability to organize, schedule, communicate, and do most of your business in general with ease.
2. Focusing too much on cutting expenses
Cutting costs can be necessary at times, especially with fluctuating oil prices, but putting too much emphasis on cutting non-critical expenses can lead to unhappy employees and customers.
1. Underappreciating customer loyalty
This is the big one. Catering to your customers and rewarding them for their loyalty doesn’t mean the occasional promo in their mail. Stop thinking in terms of small infrequent gestures and start thinking about the bigger picture. It’s all about fine tuning your business’s priorities to accommodate what your customers want the most. What do your customers value? Transparency, expedience, good customer service, accessibility? Let your customers see how much you appreciate them by offering what they want most.
If you see yourself doing any of these things, it’s time to break the cycle. It’s not too late to optimize your business plan and get your company on the right track. And when it comes to the #1 mistake, Insta Answer is here to help your course correct. Our 24/7 virtual receptionists are standing by to assist your customers with decades of oil and gas experience and a smile in our voices. Give us a call today.
If you're looking to improve your elevator company, there are a few key factors customers value the most. At Insta Answer, we have over 50 years of experience helping businesses like elevator companies succeed. Here are some key services we've noticed customers really appreciate in this industry.
1. Frequent Service
Providing regularly scheduled maintenance at frequent intervals is highly valued by customers looking to hire an elevator company. It's always important to make sure your customers know when to expect your maintenance visits.
2. Ample Maintenance Time
Ensuring that each visit allows for enough time to properly investigate and resolve any issues is key.
3. Structured Maintenance Programs
Customers highly value companies that provide written pre-scheduled maintenance programs. These programs should include regular intervals of equipment testing, maintenance, and examinations.
4. Quick Response Times
When there's a problem with an elevator, no one wants to be kept waiting any longer than necessary for a technician to arrive. Hiring a company like Insta Answer to handle your calls 24/7 can save you money and ensure you're always alerted to problems, no matter what hour of the day they occur.
5. Flexible Contracts
Customers need to have a thorough understanding of what their contract covers and which services get billed at an hourly rate. The best companies offer contracts that are adaptable to customers' needs.
6. Competitive Billing Rates
Making sure your customers know exactly what is covered by their contract and what additional charges might be is an essential way to gain customers' trust. Billing at a competitive rate is one way to boost your business beyond the competition.
7. Contract Renewal
Customers love having the option to choose automatic contract renewal or not. Elevator companies that clearly discuss in advance what will happen at the end of a contract are always appreciated by customers.
8. Years of Experience
Longevity demonstrates trust and capability to potential customers. If your company has been around for a while, make sure your website and branding communicate this.
An easy way to offer more to your customers while saving yourself money is to hire a virtual answering service. At Insta Answer, we understand the elevator industry, and our experts are ready to help your customers. Get started by contacting Insta Answer today.
There can be a lot of competition in the plumbing industry, making it important for business owners to make their company stand out. Luckily, Insta Answer is here to help with that. Our experience with the plumbing industry over the past 5 decades has shown us the areas where the best plumbing businesses excel. Read on to discover our tips for perfecting your plumbing company.
Know Your Specialties
There are lots of providers of basic plumbing services, which makes it challenging to differentiate yourself from the competition in these areas. However, if you can provide a specialized service or demonstrate expertise in a niche area, you can create extra demand for your company.
Train and Gain Experience
Seeking out additional training, certifications, and field experience is a key method of demonstrating a trustworthy brand image. Customers appreciate easily locating information on a plumbing company's licenses and years of experience.
Invest in Good Branding
Good branding can make or break your business. Ensure your website gives customers a great first impression and has all the relevant information easy to locate. You can also create eye-catching and professional business cards that match your website branding. Finally, consider choosing a unique logo that will help customers identify and remember your business.
Write a Solid Business Plan
Research your plumbing niche and decide your long-term plans and goals for growing your business. You can include details such as your future marketing plans, lists of equipment or office space to obtain in the future, and financial resources. When writing a business plan, always be looking for ways to improve your customer experience.
If you're making improvements to your plumbing business, Insta Answer is here to help. We offer scalable solutions that grow with your business, allowing you to provide unbeatable 24-hour customer support for as little as $3 per day. Learn more about the ways Insta Answer can perfect your plumbing business by contacting us today.