The oil and gas industry can be complex, demanding, and difficult to navigate. To be a success, you don’t just need to know the best practices to take; you also need to be aware of what mistakes to avoid. Here is our list for the top 4 biggest mistakes that oil and gas companies should avoid.
4. Resisting modernization
Sticking to tradition may seem noble and may even attract older patrons of your business, but your business should be catering to the up-and-coming crowd, not those soon to retire. Newer customers expect modern technology platforms for correspondence, like websites, social media, and (do we even have to say it) email already. An unanswered phone line won’t cut it.
3. Not using cloud technology
Resisting internal innovation (specifically cloud technology) can set your company back. The cloud will bring your oil and gas company into the stratosphere and give you the ability to organize, schedule, communicate, and do most of your business in general with ease.
2. Focusing too much on cutting expenses
Cutting costs can be necessary at times, especially with fluctuating oil prices, but putting too much emphasis on cutting non-critical expenses can lead to unhappy employees and customers.
1. Underappreciating customer loyalty
This is the big one. Catering to your customers and rewarding them for their loyalty doesn’t mean the occasional promo in their mail. Stop thinking in terms of small infrequent gestures and start thinking about the bigger picture. It’s all about fine tuning your business’s priorities to accommodate what your customers want the most. What do your customers value? Transparency, expedience, good customer service, accessibility? Let your customers see how much you appreciate them by offering what they want most.
If you see yourself doing any of these things, it’s time to break the cycle. It’s not too late to optimize your business plan and get your company on the right track. And when it comes to the #1 mistake, Insta Answer is here to help your course correct. Our 24/7 virtual receptionists are standing by to assist your customers with decades of oil and gas experience and a smile in our voices. Give us a call today.
If you're looking to improve your elevator company, there are a few key factors customers value the most. At Insta Answer, we have over 50 years of experience helping businesses like elevator companies succeed. Here are some key services we've noticed customers really appreciate in this industry.
1. Frequent Service
Providing regularly scheduled maintenance at frequent intervals is highly valued by customers looking to hire an elevator company. It's always important to make sure your customers know when to expect your maintenance visits.
2. Ample Maintenance Time
Ensuring that each visit allows for enough time to properly investigate and resolve any issues is key.
3. Structured Maintenance Programs
Customers highly value companies that provide written pre-scheduled maintenance programs. These programs should include regular intervals of equipment testing, maintenance, and examinations.
4. Quick Response Times
When there's a problem with an elevator, no one wants to be kept waiting any longer than necessary for a technician to arrive. Hiring a company like Insta Answer to handle your calls 24/7 can save you money and ensure you're always alerted to problems, no matter what hour of the day they occur.
5. Flexible Contracts
Customers need to have a thorough understanding of what their contract covers and which services get billed at an hourly rate. The best companies offer contracts that are adaptable to customers' needs.
6. Competitive Billing Rates
Making sure your customers know exactly what is covered by their contract and what additional charges might be is an essential way to gain customers' trust. Billing at a competitive rate is one way to boost your business beyond the competition.
7. Contract Renewal
Customers love having the option to choose automatic contract renewal or not. Elevator companies that clearly discuss in advance what will happen at the end of a contract are always appreciated by customers.
8. Years of Experience
Longevity demonstrates trust and capability to potential customers. If your company has been around for a while, make sure your website and branding communicate this.
An easy way to offer more to your customers while saving yourself money is to hire a virtual answering service. At Insta Answer, we understand the elevator industry, and our experts are ready to help your customers. Get started by contacting Insta Answer today.
There can be a lot of competition in the plumbing industry, making it important for business owners to make their company stand out. Luckily, Insta Answer is here to help with that. Our experience with the plumbing industry over the past 5 decades has shown us the areas where the best plumbing businesses excel. Read on to discover our tips for perfecting your plumbing company.
Know Your Specialties
There are lots of providers of basic plumbing services, which makes it challenging to differentiate yourself from the competition in these areas. However, if you can provide a specialized service or demonstrate expertise in a niche area, you can create extra demand for your company.
Train and Gain Experience
Seeking out additional training, certifications, and field experience is a key method of demonstrating a trustworthy brand image. Customers appreciate easily locating information on a plumbing company's licenses and years of experience.
Invest in Good Branding
Good branding can make or break your business. Ensure your website gives customers a great first impression and has all the relevant information easy to locate. You can also create eye-catching and professional business cards that match your website branding. Finally, consider choosing a unique logo that will help customers identify and remember your business.
Write a Solid Business Plan
Research your plumbing niche and decide your long-term plans and goals for growing your business. You can include details such as your future marketing plans, lists of equipment or office space to obtain in the future, and financial resources. When writing a business plan, always be looking for ways to improve your customer experience.
If you're making improvements to your plumbing business, Insta Answer is here to help. We offer scalable solutions that grow with your business, allowing you to provide unbeatable 24-hour customer support for as little as $3 per day. Learn more about the ways Insta Answer can perfect your plumbing business by contacting us today.
As a small business owner, you’ve likely been warned that your risk for failure is high - anywhere from 50-90%, depending on whom you ask. While these numbers are often misconstrued depending on factors like how “failure” is defined, how old a business is when failure occurs, and the impact of events like the COVID-19 pandemic, the threat of failure can cast a dark shadow. So, to prevent your venture from pushing up daisies, check out these five tips for success outlined below.
Try New Solutions
Whether it’s updating your technology to improve production efficiency or trying your hand at the new-fangled social media platform to better connect with your customers, don’t be afraid to give it a try.
Let there be opportunities abound! Hire good people; you can train their skills.
The Snuffie has made its parent company more than $500 million. Let that sink in, then take note; you don’t make that much on such a product without being comfortable talking up your product or service.
Build Strong Partnerships
Playing nicely in the sandbox is good for everyone. By working with other businesses, you can tap into each other’s strengths to grow your customer bases, expand your product offerings, and more.
Grow with a Purpose
Plants grow towards the sun to maximize their energy-producing potential, and your business growth should look the same. Work smarter, not harder, by optimizing the use of your physical resources and investing in your people.
Positive Customer Service
At Insta-Answer, we’ve been providing live telephone answering services for over 50 years. With an in-depth training process and small business specialization, we’re equipped to answer your customers’ questions no matter what industry you serve.
Call Insta Answer now at (877)-631-9711 to see how we’ll handle your calls.
Having an elevator company that stands out has a positive impact on sales. Therefore, setting your company apart is vital. But how will you make your elevator company unique? Below is a list of things that will separate your enterprise from the many others being established every day. These are simple things that guarantee customer satisfaction as well as boost your trade.
Modern Technology & Tools
Your elevator company needs to keep up with modern technology and tools. Carrying along with the latest technology sets you apart and also allows you to improve your customer experience. With the recent elevator mechanizations updates, safety and efficiency are self-evident.
Structured Maintenance Protocols and Records
For an elevator to run correctly with no downtime, it's ideal to do regular servicing and repairs. These and so much more are covered under the structured maintenance protocols and records. Doing so will attract more customers to your company as they'll have a load of upkeep and record keeping off their hands.
Structured maintenance and modern technology aren't the only changes for your elevator company. Elevator dispatching is especially ideal for multi-elevator buildings. Its algorithm arranges one elevator for people or goods at similar destinations, reducing congestion.
Your employees' having more than general knowledge of elevators is vital for your establishment. Consumers are charmed by an in-depth pitch along with confident salespersons and highly skilled workers. The customers will trust you, thus increasing your sales.
The above methods will distinguish your elevator company from your competitors. Being different makes customers quickly know why they should choose you; those owning high-rises, skyscrapers, and even multiple-decked ships will ensure that your elevators are the best. And at the end of the day, you are assured of a triumphant and unique elevator company.
Call Insta Answer now to see how we can take care of all your elevator dispatching and entrapment needs, so you can focus on all the other stuff.
Managing a property attracts several expenses, including maintenance and repair costs. Here are a few tips for reducing maintenance expenses for property managers.
1. Prioritize Prompt Response to Maintenance Requests
Indeed, living in a property that positively impacts one's quality of life and overall welfare is part of the priorities of every tenant. That means that if such an individual returns home after a hard day's job only to find a dysfunctional cooling system or shower, it puts them off, which can be bad for customer retention.
So, when a tenant places a maintenance or repair request, taking prompt action is not an option. Otherwise, you will dig deeper into your pockets when repair issues escalate, and dealing with angry tenants whenever you delay will become a norm.
2. Consider Vetting Potential Tenants
Probably, you are into real estate for the money. That is fine, but you may be losing more than you are earning from your rental property. That is what happens if you always brush off the idea of carrying out a full background check on prospective tenants. Remember that some tenants do not mind losing their deposit after trashing a rental.
In that case, requesting credible references or calling a tenant's previous landlord can save you the cost of repairs in one way or another.
3. Engage A Reputable Vendor
Reducing your property maintenance expenses is paramount, and investing in a reliable vendor can help you achieve this objective. By doing so, you will discover that finding reputable, experienced, and vetted contractors will not be a challenge.
4. Focus on Preventative Maintenance
The frustration of dealing with issues affecting your property every other time can be draining. For that reason, you need to consider proactive maintenance. That, in turn, will prevent future repair problems and also keeps maintenance costs down. You also need to understand that proactive maintenance can save your tenants and property from the unexpected.
If you want to realize a return on investment from your rentals, you need to make reducing repair and maintenance expenses a deliberate effort. You can achieve that by adopting the tips above. Call Insta Answer now at 877-631-9711 to see how we'll handle your calls!