I don't think we need to tell you that medical centers are totally overrun these days. With the ongoing pandemic, hospitals and clinics across the country are stretched to nearly capacity. The Centers For Disease Control and Prevention have urged healthcare facilities to utilize telehealth services as much as possible, and adapt their current phone systems to allow for more patient phone calls. This is where Insta Answer can step in to help. We are proud to have been serving the medical community for nearly 50 years, and we are experts at handling your medical center's calls.
Your Clinic or Hospital Needs Our Expertise
There are a number of key areas where Insta Answer's virtual customer service representatives are hugely beneficial to medical centers. The first is with office overflow calls. When your office phone lines are busy, you don't have to keep patients waiting. Our trained professionals can handle the extra calls for you. We offer 24-hour service, so we can answer your after-hours calls too. We follow the directives set by each physician, and don't just screen calls, we expertly prioritize and route messages. Whether you have one physician, or multiple medical centers requiring live answering 24 hours per day, our system is equipped to handle your needs.
Streamline How You Support Your Staff
Insta Answer's Online Portal allows your staff to be totally in control of their on-call schedule. When a patient calls, our caring, friendly experts follow the on-call protocols each physician has chosen, and physicians can access our Online Portal to retrieve their on-call messages at any time. We are HIPPA compliant, and our services are not "one size fits all" — we carefully tailor every aspect of our system to your organization's unique needs.
If your medical center is struggling to keep up with increased patients, let our experts step in and help. We make your patients happier by providing a caring voice answering their calls at any hour of the day or night, and we make physicians happier too by efficiently handling on-call schedules. Expanding your patient services, doesn't have to be expensive, give us a call today to learn how you can improve your medical center's phone capabilities for as little as $3 per day.
If you are in the real estate property management business, then you understand how important it is to attract and retain high quality tenants. Unfortunately, the competition for ideal tenants can be intense, so it's important that business owners do everything they can to keep residents satisfied. According to industry experts, one of the top ten things property managers can do to retain their renters is to answer their phone. Tenants expect issues to be resolved quickly, so it's hugely important to make their calls a priority. At Insta Answer, we know how busy you are, and we're here to help with your obligations.
Your Tenants Need Our Expertise
Not only does Insta Answer have over 50 years of experience in the property management industry, it's actually the industry we founded our business in. Insta Answer originally began answering after-hours emergency calls from tenants, and now five decades later our business has expanded and our passion for the real estate industry remains strong. Our professional representatives are highly knowledgeable about property management and can easily handle any emergency situation that might arise, as well as maintenance issues, billings and evictions. We dispatch calls around the clock, eliminating the need for internal customer service staff.
Save Money While Increasing Tenant Satisfaction
The Covid-19 pandemic that we find ourselves in these days is showing no signs of being resolved quickly, and for real estate management companies that means it's more important than ever before to retain the high quality tenants you want. Renter turnover is expensive; the best situation is for companies to attract their ideal tenants and then retain them long-term. In order to do this, the simplest way you can improve your company is to offer better customer service, and that's where Insta Answer steps in. You can pay as little as $150 for 80 minutes of calls, or just $3 per day while making sure there is always a kind and knowledgeable voice dispatching your calls.
Every property management company needs a reliable and experienced answering service dispatching their emergency and maintenance calls. It's the simplest way to make your company more attractive to quality tenants, and you can even save yourself money while doing it. Contact us today by calling (877)-631-9711, and we'll find the right solution for your business.
Energy services have always been absolutely vital to our society and these days, with the growing coronavirus pandemic, they are more essential than ever. The United Nations reports that even a short disruption in energy services during this COVID-19 outbreak could cause a "catastrophic" situation. If you're in the oil, gas, or energy industries, then you already understand how important maintaining a smoothly running business is. However, now that the world is experiencing an unprecedented health crisis, just how important is something like customer service during these times?
Good Customer Service Keeps Your Business Running Efficiently
Insta Answer is in the business of helping other companies succeed, and for the past 50 years we've been the unique position of watching what good customer service can do. We know from experience that having knowledgeable representatives answering the phone around the clock keeps your business running smoothly and efficiently, and keeps customers satisfied. These days more than ever before it is essential to have a skilled expert dispatching your calls. With the next widespread wave of coronavirus approaching and potential lock downs right around the corner, our phone systems are more vital than ever.
Are Your Reps Ready for an Emergency?
Insta Answer is highly experienced in the energy, oil, and gas industries, and we understand how to handle your customers. Not only do we understand oil and propane safety, we are highly skilled at efficiently handling emergency situations. If you want to convert prospective customers into satisfied retained customers, or will calls into automatics, then you need to focus on your customer service, and a virtual answering service is the way to do that.
Pay Less and Give More
Whether times are tough or prosperous, Insta Answer helps businesses cut costs. For less than $100 per month you can have an energy industry knowledgeable representatives answering your calls, every hour of the day, and every day of the year. We know that energy emergencies can happen at any hour of the day, and that's why we work around the clock. No matter what situation arises, we handle it quickly and competently, so that your business looks good and your customers are taken care of.
In these unprecedented times, we need to be doing everything we can for our businesses and our customers. One of the simplest things you can do is to stop wasting time with your current phone system. Hand the burden over to us, so that we can answer your calls 24 hours a day, 365 days a year while paying a fraction of what you would pay an in-house staff member. Contact us today and improve your customer service.
Business owners everywhere are looking for new solutions to survive during this Covid-19 pandemic. Many people worry about what a continued widespread outbreak would mean for their business, and companies have had to make adaptations in order to ensure their continued success. HVAC and plumbing companies in particular provide critical services during this time. In fact, the Department of Homeland Security has identified plumbers as essential workers, making it even more important for plumbing companies to continue running smoothly. At Insta Answer, we're in the business of providing solutions, and we've compiled some tips that can make this difficult time easier for your company.
1. Be Prepared
The first thing on your checklist should be to protect your staff as much as possible by having a good supply of masks and gloves available for all workers. It's also a good idea to regularly disinfect any tools you might be working with, especially if they are being used at multiple job sites. Remind workers to replace their masks regularly, and make sure that they fit properly.
2. Have an Online Presence
Take advantage of social media as much as you can, and develop a regularly updated presence on multiple platforms. Doing this will not only attract potential new customers, it will also keep your current customers informed. A 2020 survey of small business owners revealed that 29% plan to start using a website this year. Having a well-designed website and online presence will give your company a valuable competitive edge.
3. Hire a Virtual Dispatcher
These days more than ever before businesses just can't afford to miss out on gaining a new customer. Companies that hire Insta Answer can put their minds at ease knowing that our highly trained industry experts answer calls 24 hours a day, 365 days a year. We work around the clock so that you don't have to, and ensure you never miss a call again. Our dispatchers know how to handle emergencies and will transfer calls to your professionals as needed.
At Insta Answer, we understand the HVAC and plumbing industries, and we are experts at adding success and customer satisfaction to businesses. If you're looking to save your company time and money this year, the most effective thing you can do is contact us and see how we can handle your calls. Call us now at 877-631-9711 and then rest easy knowing your business is prepared.
Business owners have a lot to worry about these days. This year has been filled with new challenges, and many people have had to adapt their businesses in order to succeed. At Insta Answer we are proud to be part of the solution that helps businesses find lasting success. Due to the COVID-19 situation, many of our partners have had to reduce or close their customer support centers, and that's where Insta Answer steps in to help. We quickly integrate our level 1 PCI compliant team, and provide peace of mind that customer's data is safe with our trained experts.
Integrate Our Experts, with No Security Degradation
PCI compliance is extremely important for businesses handling credit card information. Did you know that even if your company doesn't store credit card data, PCI compliance still applies to you? If your company is handling credit or debit card transactions, then you need to show customers they can trust you with their sensitive information. The staff at Insta Answer are highly trained professionals when it comes to handling customer data and ensuring satisfaction. When you partner with Insta Answer, you can be sure that all server connections will be PCI compliant. We partner with clients who deploy on AWS as well as Azure, and we are experts in the technology that keeps your customer's data safe.
What Do You Get When You Partner with Insta Answer?
When you hire Insta Answer to handle your calls, you will get a thorough assessment of your current system, which we will ensure is capable of maintaining proper PCI compliance. We will make sure we are a good match for your company's current needs, as well as having room to scale in the future if necessary. You can relax knowing your business is in capable hands, because we offer constant system testing, and never-ending vigilance over sensitive data.
If, like many businesses this year, you have had to reduce staff, your business doesn't have to suffer for it. We can seamlessly integrate into your business, and start boosting your sales and customer satisfaction. Don't let PCI compliance be another thing you have to worry about, contact us today at 877-631-9711 and have our call center handle your calls.
This has been an unprecedented year! The COVID-19 pandemic has brought us new challenges and altered the way we live and work. Many business owners have had to make adjustments to the way they operate, as it's become clear that this new situation we find ourselves in is going to be sticking around for a while. With all the things on your mind these days, we don't want retaining customers to be one of them. Keep reading to find out how a virtual answering service can bring added success to your business.
We Show You Care
When a customer calls your business, that one interaction shapes their opinion of your company. The importance of having knowledgeable and friendly staff answering your phones cannot be overstated. A report on customer experience showed 89% of customers have done business with a competitor following a poor customer service experience. That doesn't have to happen to you. Our virtual receptionists are experts in your industry, and they will make your customers feel confident in your business. Give more to your customers during these difficult times.
No More Missed Calls
You can't afford to miss out on potential new customers because you were away from the phone or offer limited business hours. Research shows that even in our digital age phone calls are actually the preferred way for customers to get in touch with businesses. A study from 2019 showed 60% of customers preferred contacting small businesses by phone over any other method. It's smart to prioritize the phone services you provide your customers. At Insta Answer, we care about helping the people who call you. That's why we offer a 24/7 answering service. You can give your business a boost this year by adding new services, starting at as little as $3 per day.
We're the First Step to Gaining New Customers
Insta Answer believes that a customer's confidence in your business is vital to retaining them as a customer. Our professional and caring agents make your business look good so that your customers walk away satisfied every time. Our agents are trained to be knowledgeable about your industry, and your business, so that customers love interacting with you.
If you want to improve your business this year, let Insta Answer help by providing a deeper connection to your customers. Our agents will be the caring voice that takes your client services to the next level. To learn more about the services we offer and how we can help your business today, call (877) 631-9711 or email firstname.lastname@example.org.