 It’s been nearly two years since COVID hit, and yet new safety protocols seem to be introduced almost every day. Now, with the Omicron variant causing a panic, we thought it would be a good time to remind you of our top recommendations for keeping your elevator passengers safe and introduce some new ones too.
1. At minimum, follow CDC guidelines and tips 2. Disinfect elevator buttons and surfaces multiple times a day 3. Use signage to remind passengers to avoid overcrowding the elevators and to practice social distancing 4. Use markers and signs to direct queues and reinforce physical distancing of at least 6 feet between passengers in line 5. Use markers and signs inside elevator cars to direct passengers on how far apart to stand while riding 6. Program elevators to stop at every floor to minimize passengers’ need to touch buttons 7. Upgrade to touch-free options like apps and voice-activation that allow passengers to operate the elevator hands-free 8. Limit elevator occupancy as listed below:
For safety’s sake, make sure your elevator company and it’s clients are adhering to the guidelines above. For business’ sake, consider partnering with a dispatching service that can be there for your clients even when things aren’t so safe. At Insta Answer, our trained virtual receptionists are available 24/7 to answer your elevator calls and help you respond accordingly. Give us a call today to see how we can help you.
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 Finding qualified technicians can be a struggle, especially for plumbing companies. You’re tasked with many high-stakes problems that need to be dealt with efficiently and effectively, so mediocre talent just won’t do. To help you put together the best team possible, here are 5 key values you should look for in potential candidates.
#4. Expedience Every minute counts during a real plumbing emergency. It’s not just a matter of meeting customers’ expectations of a fast fix; it’s that every minute wasted could mean thousands of dollars of damage. #3. Experience It’s no secret that experience plays a key role in one’s ability to do a great job, regardless of what job that may be. With experience comes the skills and knowledge that your employees need to do their very best and put your company on the map. #2. Respect A technician with years of experience and a commitment to expedience would be worthless to your business without respect. A good employee doesn’t just do a good job; they do so with kindness and respect for both the company they work for and the customers they serve. #1. Good Communication It may surprise you to find out that, above all else, the number one value that sets great plumbing technicians apart from the herd is their ability to communicate well. Why? It’s because, as a plumbing company, a lot of the work that needs to be done can get pretty complicated, so miscommunication at any step in the process can set you back and even lose customers. You need a team of communicative professionals able to take and give direction easily in order to get the job done right. For a great team, make sure to hire candidates that fit the criteria above. For an even greater team, partner with someone who can enhance those values even further. At Insta Answer, our trained virtual receptionists are waiting to both treat all of your customers with the respect they deserve and also streamline communications between your business and technicians in the field. Give us a call today to see how we can help you.  Owning a small business is a huge responsibility, and with countless departments, processes, and tasks to manage, sometimes it’s hard to know what to prioritize above the rest. While there is, no doubt, more than a handful of things to consider, we’ve found that good customer service is the most important attribute of a successful business. Here’s why you should prioritize improving your customer service in 2022.
1. Ensuring Customer Retention As great as it feels to acquire new customers, you can’t deny that retaining your current customer base is not only more important but also less expensive. Selling your products and services to a new customer can cost you about five times as much as selling to an established customer, so keeping your current customers happy with good customer service is best. 2. Improving Public Image With happy customers come glowing reviews and, if you’re really good, promising referrals. Giving your customers positive customer service experiences, thus reinforcing their loyalty to your company, makes them more likely to endorse your brand, so you can bring in more and more new customers while keeping the old around. 3. Reducing Overall Problems Customer service isn’t just about solving one issue at a time; it’s about giving your customers the respect and attention they expect, so future issues are easier to address. Treating your customers well is known to lead to a reduction in problems with sales, legal issues, unforeseen delays, and possible miscommunication. When your customers know you care, they’re more likely to forgive these faux pas later. 4. Strengthening Employee Loyalty Your actual customers aren’t the only ones that care about customer service. Your employees are also paying close attention. How well you treat customers shows them how well you treat and value others in general, so when your employees see you neglecting your customers they’re likely to expect to be treated the same way. Keep your employees happy and motivated by treating everyone with respect. 5. Staying in Business The customer is king and they know it. No matter what else you have going on behind the scenes and how hard you work, your business is reliant on its customers’ choices. So every interaction they have with your company should be taken seriously. Since customer service is at the heart of customer interaction, a bad job in that department could mean a bad quarter for your business (or worse, the end of your business altogether). Keeping customers happy is the key to any successful business, so don’t cut corners. Be sure to hire the most qualified team to take care of things. At Insta Answer, our highly-trained virtual receptionist are available 24/7/365 to handle your customers quickly, knowledgeably, and with a smile in our voices. Give us a call today! |
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