It’s been nearly two years since COVID hit, and yet new safety protocols seem to be introduced almost every day. Now, with the Omicron variant causing a panic, we thought it would be a good time to remind you of our top recommendations for keeping your elevator passengers safe and introduce some new ones too.
1. At minimum, follow CDC guidelines and tips
2. Disinfect elevator buttons and surfaces multiple times a day
3. Use signage to remind passengers to avoid overcrowding the elevators and to practice social distancing
4. Use markers and signs to direct queues and reinforce physical distancing of at least 6 feet between passengers in line
5. Use markers and signs inside elevator cars to direct passengers on how far apart to stand while riding
6. Program elevators to stop at every floor to minimize passengers’ need to touch buttons
7. Upgrade to touch-free options like apps and voice-activation that allow passengers to operate the elevator hands-free
8. Limit elevator occupancy as listed below:
For safety’s sake, make sure your elevator company and it’s clients are adhering to the guidelines above. For business’ sake, consider partnering with a dispatching service that can be there for your clients even when things aren’t so safe. At Insta Answer, our trained virtual receptionists are available 24/7 to answer your elevator calls and help you respond accordingly. Give us a call today to see how we can help you.
Finding qualified technicians can be a struggle, especially for plumbing companies. You’re tasked with many high-stakes problems that need to be dealt with efficiently and effectively, so mediocre talent just won’t do. To help you put together the best team possible, here are 5 key values you should look for in potential candidates.
Every minute counts during a real plumbing emergency. It’s not just a matter of meeting customers’ expectations of a fast fix; it’s that every minute wasted could mean thousands of dollars of damage.
It’s no secret that experience plays a key role in one’s ability to do a great job, regardless of what job that may be. With experience comes the skills and knowledge that your employees need to do their very best and put your company on the map.
A technician with years of experience and a commitment to expedience would be worthless to your business without respect. A good employee doesn’t just do a good job; they do so with kindness and respect for both the company they work for and the customers they serve.
#1. Good Communication
It may surprise you to find out that, above all else, the number one value that sets great plumbing technicians apart from the herd is their ability to communicate well. Why? It’s because, as a plumbing company, a lot of the work that needs to be done can get pretty complicated, so miscommunication at any step in the process can set you back and even lose customers. You need a team of communicative professionals able to take and give direction easily in order to get the job done right.
For a great team, make sure to hire candidates that fit the criteria above. For an even greater team, partner with someone who can enhance those values even further. At Insta Answer, our trained virtual receptionists are waiting to both treat all of your customers with the respect they deserve and also streamline communications between your business and technicians in the field. Give us a call today to see how we can help you.
Owning a small business is a huge responsibility, and with countless departments, processes, and tasks to manage, sometimes it’s hard to know what to prioritize above the rest. While there is, no doubt, more than a handful of things to consider, we’ve found that good customer service is the most important attribute of a successful business. Here’s why you should prioritize improving your customer service in 2022.
1. Ensuring Customer Retention
As great as it feels to acquire new customers, you can’t deny that retaining your current customer base is not only more important but also less expensive. Selling your products and services to a new customer can cost you about five times as much as selling to an established customer, so keeping your current customers happy with good customer service is best.
2. Improving Public Image
With happy customers come glowing reviews and, if you’re really good, promising referrals. Giving your customers positive customer service experiences, thus reinforcing their loyalty to your company, makes them more likely to endorse your brand, so you can bring in more and more new customers while keeping the old around.
3. Reducing Overall Problems
Customer service isn’t just about solving one issue at a time; it’s about giving your customers the respect and attention they expect, so future issues are easier to address. Treating your customers well is known to lead to a reduction in problems with sales, legal issues, unforeseen delays, and possible miscommunication. When your customers know you care, they’re more likely to forgive these faux pas later.
4. Strengthening Employee Loyalty
Your actual customers aren’t the only ones that care about customer service. Your employees are also paying close attention. How well you treat customers shows them how well you treat and value others in general, so when your employees see you neglecting your customers they’re likely to expect to be treated the same way. Keep your employees happy and motivated by treating everyone with respect.
5. Staying in Business
The customer is king and they know it. No matter what else you have going on behind the scenes and how hard you work, your business is reliant on its customers’ choices. So every interaction they have with your company should be taken seriously. Since customer service is at the heart of customer interaction, a bad job in that department could mean a bad quarter for your business (or worse, the end of your business altogether).
Keeping customers happy is the key to any successful business, so don’t cut corners. Be sure to hire the most qualified team to take care of things. At Insta Answer, our highly-trained virtual receptionist are available 24/7/365 to handle your customers quickly, knowledgeably, and with a smile in our voices. Give us a call today!
Navigating the property management industry means having to know the ins and outs of every property under your supervision. Dealing with the ones you are used to collaborating with is tricky enough, so handling the onboarding process when acquiring new properties is even more of a hassle. Luckily, we’re here to give you some tips on how you can make sure things keep running smoothly.
1. Take things step-by-step
With a variety of processes and procedures in play, keeping track can be a headache. Missing or messing up things along the way can be disastrous, so do yourself a favor and keep track of everything with a checklist or schedule to take things one at a time.
2. Set realistic deadlines
Having your schedules and goals laid out on paper is just the beginning. For a process to work, you need to leave some room for delays and issues to be resolved. Adding some wiggly room makes things easier for all parties involved.
3. Keep everyone in the loop
You may know the exact process and schedule of how onboarding works, but that doesn’t mean your new partners will. Sitting down with - or video chatting with - your newest property owners and going over exactly what is expected of both parties can stop any miscommunication in its tracks.
4. Know your responsibilities
Once everyone knows their role in the onboarding process, it’s your job, as the property management company, to hold people accountable for the parts they play. Don’t be afraid to put your foot down when it comes to important steps your team or the onboarding owners have to take.
5. End with full transparency
Once the process is complete and both parties are ready to continue with their new partnership, it’s best to stay honest and open about everything that’s to come. Being transparent upfront and in your future communication can prevent problems and disagreements later on.
While you’re handling the onboarding process, it’s wise to leave some other tasks to an experienced team like Insta Answer. We can be standing by 24/7/365 to take care of your tenants while you’re tending to the new business at hand. Give us a call today!
Running a successful construction company is all about delivering quality service and reliable finished projects. So, it’s important to continuously assess your quality control and fix any issues that pop up. Here are a few of the biggest issues you may face and how to overcome them.
1. Poor Project Management
This one is pretty self-explanatory; without proper planning and SOP in place, even the most straightforward of projects can get off track or mishandled. Implementing a structured project management system can expedite your builds and prevent errors.
2. Lack of Testing
Planning is one thing, but even the most well-designed and expertly thought-out plan can fail to measure up in real life. So, to avoid catastrophic mishaps and costly errors on your job sites, test new systems and designs before you bring them into the commercial field.
3. Complex Designs
To piggyback off of #2, it should be noted that sometimes designs aren’t even worth testing or being put into practice. The more complex or disruptive the design, the more likely it is to fail. So, don’t ignore your instincts; if a project seems undoable, rethink, replan, and redesign.
The absolute easiest way to derail a project is to be negligent in your communication. Transparency between everyone on your team - from management to design to builders - is necessary for completing a high-quality, safe project worthy of your brand’s association. If you want something done right, communication is always key.
To help with that, Insta Answer is available for all your construction technician dispatching needs. We’ll make sure your workers get the job done right and on time. Give us a call to see how we’ll handle your calls.
With unpredictable environments and ever-changing systems at play, it’s no surprise that things can and do go wrong with elevator cars. If you’re lucky (and take proper care of your system) these issues are no more than inconveniences. But sometimes, that isn’t the case, and you’re left dealing with an elevator emergency. Dealing with an ongoing emergency requires the skills and technology of a great dispatching service, like Insta Answer, but as an elevator company, there are some things you can do before disaster strikes to ensure as positive an outcome as possible.
1. Proper Emergency Lighting
In the event of a power outage, you don’t want passengers to be left in the dark panicking. To prevent that, regulations and codes require that all of your elevator cars come equipped with emergency lighting that is wired to illuminate the cab in the event of such a power failure. Make sure your systems are up to date!
2. Fire Service Mode
A building fire is a great cause for alarm, and quite the predicament when you’re stuck in an elevator car. When this kind of catastrophe strikes, make sure you have the proper mechanisms in place to keep passengers safe. Adequate fire service operations consist of devices that automatically suspend all elevator cabs and redirects cabs to a designated recall landing so emergency responders can deal with the problem easily and quickly.
3. Experienced Elevator Dispatching
All elevator cars have the necessary emergency phone in place these days, so what’s left to do on your part is to ensure that the emergency dispatchers on the other end of these phone calls are trained experts in the industry that can attend to the situation and the passengers involved in a timely and comforting manner, so your passengers get the assistance they need and some peace of mind in these stressful times.
What’s the smartest choice of elevator dispatchers - the ones with decades of experience? Insta Answer. Our trained operators are standing by 24/7/365 to help your passengers at the first sign of danger. Give us a call today to see how we can handle your calls.