As spring kicks into high gear and the weather heats up, more HVAC customers are beginning to make the switch from heating to air conditioning in their homes. With this shift comes a new wave of issues cropping up that your company will be called upon to address. To help you prepare for what’s to come, we’ve compiled a list of the top 4 calls your company should expect to get this spring.
For those with systems that use an outdated or discontinued thermostat system with their HVAC systems, transitioning from providing connectivity with the heater to connectivity with the air conditioning can be difficult and potentially affect their unit’s efficiency. Some customers will likely call, requiring a replacement of their thermostat.
Sometimes, turning on an air conditioner for the first time may be a non-starter. In which case, the problem can sometimes be fixed by flipping the switch in a circuit breaker. However, if this problem becomes a common occurrence, a larger problem may be at play that customers need you to resolve.
Some other causes of a malfunctioning air conditioner include separated, leaky, or otherwise damaged ducts. Likewise, they could get clogged by debris and need cleaning. These instances cause cool air to escape rather than fill a home.
Air conditioning units contain both an indoor evaporator coil as well as an outdoor condenser coil. Over time, the unit will be exposed to a variety of unwanted substances like leaves, twigs, mus, grass, dirt, etc., which can cause buildup on those coils. Customers will leave you with the task of cleaning their air conditioner to ensure that things keep running smoothly.
Dealing with customers’ complaints and faulty HVAC units can not only be stressful, but also take up time your company may not have, or time you could spend focusing on other aspects of your business. To help alleviate the burden of springtime repair requests, call Insta Answer, your non-stop 24/7 virtual answering service.