Customer service is about expedience, availability, assistance, and reliability. Your callers expect your answering service provider to offer just that. Relying on an ineffective team is a gamble, so knowing which pitfalls to avoid when deciding whether or not to switch providers can make the choice as easy and advantageous as possible. Here are 5 signs that you have a poor answering service and should consider making the change to something better.
Lacks 24-hour availability
Not having representatives available around the clock isn’t just inconvenient for your customers, it could be losing you business. Studies have shown that 80% of incoming callers won’t leave voicemail messages if someone doesn’t pick up their call.
Has poorly-trained representatives
Relying on inadequately trained and inexperienced agents leads to poor customer interactions, misinformed employees, and even a loss of business. Having the right people be the face of your company goes a long way.
Only offers message-taking
Although the ability to relay messages to and from customers is a cornerstone of customer service, that alone will not get you very far. Especially for certain industries, companies may benefit the most from answering services that offer employee dispatching, knowledge resources for callers, and more.
Your callers want and expect solutions and progress just as quickly as your employees need all information those callers provide. Your answering service needs to understand that and strive to give everyone exactly what they need when they need it. Slow response times don’t just frustrate callers; they cost companies thousands in revenue each year.
Has low standards
Steer clear of answering services that don’t put the effort into the metrics like average hold time, calls per operator at once, average call duration, call quality, and any other focal points your company and callers care about.
As you can see, your choice of answering service affects much more than the messages callers may leave; it is the foundation upon which you build your company’s reputation and connection with its clients outside of the office. Relying on an answering service that displays any one (or more) of the warning signs above is the wrong choice for your business, regardless of which industry you’re in. Make the right choice by switching to Insta Answer’s 24/7 virtual answering service. With a team of dedicated, hard-working talent from across the globe, we can be there to give you and your callers exactly what you’re looking for.
Give us a call today to see how we can handle your calls.
We know it’s not possible to avoid every possible mistake on the jobsite, but why not try? Staying vigilant during projects by understanding, identifying, and avoiding common mistakes can keep your timelines and budgets on schedule, limit accidents, and create a positive, productive work environment for your construction company. Here are 5 of the most common construction mistakes and how to avoid them to keep your business running smoothly and profitably.
1. Ignoring Safety Measures
Accidents are always a possibility, no matter how cautious your crew is, but adhering to all the necessary safety regulations and protocols can greatly reduce the risk of such events. Proper management can ensure that all proper precautions are followed, all incidents are properly documented, and - most importantly - your team and property are as safe as possible.
2. Hiring Inadequate Workers
Having a progressive business model and a top-notch HR department to seek out and hire the best talent available can keep your work environment running smoothly and efficiently. Vetting candidates thoroughly and choosing those with the widest range of skill sets is your best bet for a successful construction crew.
3. Careless Budgeting
Overestimates or incomplete bids can deter potential clients, thus costing you the jobs you need, whereas underestimating may lead to monetary losses on the jobs you do procure. Taking the time and forethought to carefully asset and plan out your future projects can mean the difference between a thriving business and one drowning in debt.
4. Relying on Outdated Software
Inefficiencies, lost data, and mistakes are always on the line when dealing with technology and software, and they can cost your construction company millions. Investing in modern, cloud-based construction management platforms can bring stability to the chaos of the construction process and help you boost productivity and profitability.
5. Not Modernizing Manual Processes
Manual construction processes leave all aspects of a project vulnerable and prone to mistakes and inefficiencies. Stop relying on paper trails to track your progress. To boost efficiency, drive down costs, keep your projects safe, and stay on schedule and budget, you need to deploy the right software designed for construction and stay up to date on new features.
Managing a construction company means dealing with a lot of moving parts - both literally and metaphorically - so why not make the process easier for yourself and your team? Insta Answer has over 50 years of experience handling customer service calls and dispatching for construction companies, and we’re ready to take on yours as well. Give us a call today to see how we handle your calls.
The elevator service industry is more than just installation and repairs; a large part of the elevator industry is keeping up with upgrades and modernization to make all elevators - whether already installed or yet to be installed - as safe as possible. A great deal of time and knowledge goes into ensuring that all your systems are up-to-date, not to mention a LOT of money as well. Balancing your budget to accommodate potential future upgrades can sometimes be a guessing game, so we’ve compiled a list of the top 4 upgrades you should leave room in your budget for…
It goes without saying that, like all systems, elevators are subject to normal wear and tear. No matter how busy the building it is in may be, all elevators will eventually need repairs done to maximize the unit’s efficiency and safety. Staying on top of elevator inspections and keeping those units in great condition should always be a high priority.
Despite having to implement new safety precautions in elevators for the past year now, there is always room for improvement and the possibility that these measures need to be enhanced. So, along with these current guidelines and routines, new technologies aimed at keeping everyone safe will need to be taken into consideration, such as antimicrobial button covers, UV light, air filtration systems, and touchless control operations.
Elevator technology advances everyday, and your systems should not be slacking when it comes to implementing new technologies as soon as possible - both to keep up with competitors and to keep your passengers safe. New features, equipment, tools, and technology are your company’s best route for success.
In the past few years new regulations, such as those set by the International Building Code (IBC) of 2018 and the ASME A17.1 Code of 2019, mandate the installation of video monitoring systems in new elevator cars. These video systems are to be implemented in all new elevator installations as well as major modifications to ensure the safety of any passengers in an emergency situation, communication systems need to be inclusive of those with disabilities.
Insta Answer is no stranger to assisting with elevator updates and customer service. Through our partnership with SmartView Visual Communication, we have also implemented video monitoring into our elevator call services. Our team of expertly trained agents that understand how to deal with entrapments is here to help anyone in need, anytime, anywhere. Don’t believe us? Call today and see for yourself how we handle our customers.