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3 Ways to Automate Your Property Management Company

5/12/2022

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No matter how successful and well-run your property management company is, there is always room for improvement, innovation, and simplification in the pursuit of making your job easier. With ever-advancing technology, software to help automate your business is even tailored specifically to your industry too. Here are three ways that you can transform your property management company with automation.

1. Scheduling

Calls, interviews, showings, move-in are all an inconvenience to set up. Handling scheduling for so many different kinds of appointments across so many properties is a so time-consuming. But, using scheduling software and websites, you can hand the reins off and get back to keeping up with what’s already on your schedule rather than taking the time to add something new.

2. Rent Payments

Why is everyone so adamant about this kind of automation? It’s simple, really. Your properties house dozens if not hundreds of tenants, whom are all responsible for submitting payment to your property management company every month. So what’s more convenient for you and your tenants than an online system responsible for handing all these payments in one place, paper-free?

3. Unit Tours

Guiding potential tenants on in-person tours of vacant apartments is time-consuming, tiresome, and expensive if you pay your workers hourly. Skip all of that with virtual tours available to these prospective tenants. Self-showing software lets you take panoramic images to create virtual walking tours online so nobody needs to even leave their desk.

What Shouldn't You Automate?

With so many programs available for use, it’s easy to get swept up in the craze, but for some things - like customer service calls - don’t underestimate the importance of keeping things personal. So, while all of this is taken care of online, let Insta Answer’s virtual reception service handle all your customer service calls with a smile in our voices. Give us a call to get started.
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4 (More) Things Customers Consider When Choosing a Propane Company

5/3/2022

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Making an informed decision about the right propane company for you involves determining how the company you are considering measures up to others in several specific areas. Here are four things customers consider when choosing a propane company!

Tank Maintenance

The best propane companies do more than simply providing propane. The company you choose should also provide a range of tank installation, repair, and protection services to help you get the most out of your heating solution. ​

Reliable Supply

The company you choose to heat your home needs to have reliable access to the fuel you need, especially if you live in a particularly cold area. Your propane company should take steps to proactively make sure that it always has fuel available when you need it, such as working with multiple suppliers to minimize the potential impact of supply chain issues and closely monitoring trends in fuel prices to make bulk purchases when they are lower to keep prices down for customers. ​

Reliable Delivery

Likewise, your propane company needs to be available to make deliveries when you need them. Companies that offer a limited delivery schedule can leave you without heat on an unusually cold day, especially if you forget to place an order in advance, and the company you choose should have a strong history of showing up with your order when it agreed to. Although remembering to place orders in advance of when you need them should generally be your responsibility, choosing a company that makes last-minute deliveries can give you an additional layer of peace of mind. ​

Excellent Reviews

Your propane company may think it is the best option in town, but reading reviews before making a decision is an important step in determining what customers actually think about a particular company. These honest opinions can give you insights into what customers like or don't like about the propane company you are considering, which can give you a better idea of whether it will be a good choice than relying on that the company says about itself on its website. ​
Contact Insta Answer today at 877-631-9711 to see how we'll handle all of your customer service calls so you can get back to what you do best: providing the best propane service available.
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The Top 4 Elevator Industry Obstacles

4/26/2022

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All businesses have their ups and downs, especially the elevator industry. While the technological advancements and effective business strategies keep elevator companies in high demand, there are many challenges to be faced and goals to strive for in order to keep afloat. Here are the top challenges your elevator business may be facing.

Safety Compliance Requirements
Every new tech innovation comes with a new wave of safety checks that need to be implemented for your company, both for new elevator units and existing ones as well.

Operation Costs
Being a sought after company means offering the best service at the lowest prices. Unfortunately, that leaves your business with the tough job of maintaining the balancing act of budgeting for your company.

Hiring a Skilled Team
Elevators are delicate machines - ones that so many people rely on and trust with their lives. As such, having a top-notch team of experienced, knowledgeable, trustworthy technicians to take care of these units is a must.

Customer Expectations
Like we just mentioned, making a dent in this industry requires the best service and lowest prices, but customer expectations run even deeper than that. What customers really want is exceptional customer service and communication from your team.

As you can see, there’s a lot to handle in your industry. Luckily, you don’t need to do this alone, though. Outsourcing your customer service calls to a dedicated team of representatives, like ours at Insta Answer, could be your best business decision yet. Give us a call today to see how we can help with your customer service and elevator dispatching.
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