Partnering with an answering service is an investment with good returns for a small business. The biggest benefit comes in the form of a loyal customer base. Since customers and prospects get a live person to talk to every time, it leaves them with a happy experience. What’s more, they do not have to deal with the frustration of having an answering machine on the other side. Apart from this, a telephone answering service offers additional benefits for a small business. 

Benefits of a Call Answering Service
 
Save money 
A telephone answering service gives your business the benefit of a professional customer service representative without blowing your budget out of proportion. 

Higher customer satisfaction 
Having an answering service has a positive effect on your bottom line. With a virtual assistant ever ready to answer your business calls, customers enjoy a superior experience. Statistics show that this experience helps improve their satisfaction with your business by almost 20%. Additionally, there is a higher potential for an increase in revenue by about 10-15%. More than two-thirds of happy customers are willing to do more business with a company that provides excellent customer service. 

Professional approach 
A top answering service has professional receptionists who are highly trained to deal with a prospect as well as an infuriated customer. While they know how to create that first impression on a prospect, they are well-trained to handle a difficult customer too. Having a professional call answering service, you can create the impression of a big business house, irrespective of its size. 

Cut down on Customer service cost 
With the best answering service, you do not need to spend more on hiring an in-house customer service team. Professional phone answering services can effortlessly deal with basic customer needs. Even as your business grows, there is no need to expand your customer services department when you have access to professional answering service. 

No missed calls 
The 24/7 availability of a professional answering service means there will be no unanswered calls. Constant access to your business is an added advantage for your business and can help with client satisfaction and retention. With a professional service, your business gets an edge over the competition, which is yet to explore the idea of having a telephone answering service. Since answering services answer calls faster than in-house customer support teams, you will get an outright competitive edge. 

Looking for the best answering service for small business? Insta-Answer is the answer! You can depend on our professional phone answering service for providing customized solutions for customers while representing your brand. Whether you need our services during business hours or to provide 24/7 support, we have the right team to take care of all your customer service needs.

In this age of cut-throat competition, a telephone answering service can be the connection between your business and customers. The survival of a business is guaranteed as long as it can keep its customer base happy. An unhappy target audience is not what business aims for. While you are doing everything right to run your business, there are a few things that you might be missing. 

Why You Need an Answering Service 

Your team has its hands full
The last thing you want to do is overwhelm and overburden your team. But answering client calls is critically important. Each unanswered call might cost your business dear. So what is the best way out when you do not want to burn out your team? It is here that a telephone answering service can do the job. 

With the best answering service, your business can efficiently manage customer service in all situations. 

Too many phone calls 
As your business grows, the number of phone calls is bound to increase too. But you do not want to hire more employees because that would put more burden on your finances. The best way out is to look for the best telephone answering service to help you with overflow call handling. 

Productivity is suffering 
Perhaps since calls are pouring in, you do not want your productivity to suffer because your team needs to be available to answer calls. Hiring a telephone answering service could free your team to manage priority tasks. This will help ensure that your productivity does not suffer and there’s no stopping your business from being successful. 

Leads are not converting 
Because your team remains busy with production, they do not have time to nurture the leads. Nurturing a lead requires a consistent approach to customer communication. It is here you can trust a call answering service to follow-up and schedule appointments. This will ensure that everything is planned properly and implemented. 

Your voicemail is always full 
Not answering calls and ignoring your voicemail messages for a long time could mean your inbox would reach max limits on a regular basis. In that case, customers or prospects cannot reach out to you. Such an approach does not go down well with customers. what’s more, you could be losing potential business as well. 

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Having the best answering service ensures that no phone calls go unanswered. This also means that your employees can focus on the core business activities while the Insta-Answer team takes care of your calls. 

At Insta-Answer, we are an extension of your team and can help keep your business running efficiently through our professional phone answering services. Connect with us today.

The need for an answering service for a business cannot be ignored. Today, when being available all the time is critical to the success of a business, a missed call can prove costly. The impact of missed calls on business can be serious and you cannot afford to miss a call. You never know who is at the other end of the call. It could be an important customer. A culture of missed calls can ruin your business reputation. There are many reasons why your business needs the best answering service to avoid missed calls. 

Why You Cannot Afford a Missed Call 

Whether you are busy, understaffed, lack the right telephone answering service, or get calls outside of business hours, you ought to prioritize customer service. The impact of missed call on business can be serious: 

• Three out of every four customers are willing to ditch a brand for delivering poor customer service over the phone. This includes incidents where customer calls remain unanswered. A missed call does not improve the customer experience either. Rather, it infuriates them. 
• When you miss answering a prospective customer’s call, it sets a wrong first impression. They might be willing to take their money elsewhere after their missed call experience with your business. 
• When a business misses customer calls, it reflects poorly on their professionalism. Customers or prospects might get the impression that you do not care. They might start to associate your brand reputation with apathy and ineptitude. 
• Besides losing a prospect, your business risks losing a potential word-of-the-mouth referral when you miss a call. If you had received their call, it could have taken your relationship to another level. 

An unanswered business call is one in which the calling customer or prospect: 

• Had to wait for a busy customer service representative to take the call
• Is offered a return call later 
• Hangs up and loses interest in calling your business 
• Is given an alternative to leaving a voicemail message 
• All such experiences leave a customer unhappy with your business. While the impact of missed calls on business can be grave, it is here that Insta-Answer can come to your rescue. 

Why Choose Insta-Answer 
The best way to make your customers feel valued is to ensure that you never miss answering their calls. When there is a real human being to answer the call, they form a positive experience of your business. At Insta-Answer, we believe in customer service. With us, the best answering service is here. That means your customer calls will never be on hold. 

We work as an extension of your business’ customer service, without the need to hire more employees. Our virtual telephone answering service professionals make sure you never miss an important call.

Handling customer complaints is never easy. No matter what kind of business you have, what the complaint is about, or how angry the complainant is, it will take time to make sure that the issue is resolved to your customer’s satisfaction. 

Common Complaints 
Having solutions, protocol, and procedures in place for the most common complaints is important, especially during busy times. Remember that preserving a long-term business relationship is far preferable to losing a client or customer because you were unwilling to come to an equitable solution to the problem. Some common complaints that answering service operators, administrators, and business owners encounter include: 

• Inadequate or incorrect descriptions of products: Virtual receptionists who answer calls for your business should be familiar with the correct product descriptions and have access to the correct script for any situation. We will work with you to make sure that our operators are equipped with the information they need to answer any and all calls. 
• Poor client service: The Insta-answer virtual receptionists are always helpful, polite, and upbeat when answering phone calls, regardless of the reason for the call. 
• Poor response to information request: The more information our virtual receptionists have regarding your product or services, the easier it is for them to route a call or answer any questions that may arise. 
• Rude staff: Rudeness is unacceptable. Our virtual receptionists are trained in helping all kinds of people regardless of their attitude or inability to communicate effectively. No matter how frustrating a caller may be, there is no excuse for anyone to be treated badly. 
• Uninformed staff: Insta-answer.com believes in training our virtual receptionists to engage with your callers by asking the right questions based on the information we have. 

Insta-Answer is a U.S. based, privately-owned company. We know what our clients’ businesses need to grow and we know that our individual clients must be secure in the knowledge that they will never miss a call. No matter what size your business is, our answering service representatives can help you stay on top of the market. Contact Insta-Answer.com at 888-356-8866 or email support@iacaller.com. We look forward to hearing from you.

Regardless of whether you are a single consumer that needs a virtual receptionist to make sure that your messages are never lost, or a business that must maintain communication with their customers at all times, Insta-answer.com is the perfect answer for you.

Business-to-business (B2B) marketing is very different from business to consumer (B2C) marketing. Companies are in the business of streamlining the buying process so that they can maximize profit and save time. When decisions are made to purchase the services of an answering service, for example, you can be sure that the reasoning and logic behind the decision is based on facts and not emotion. There are generally more decision makers involved in the process and those individuals want to see a substantial return on their investment. Businesses must be flexible and available to attract customers. A virtual receptionist will help do that.

Happily, Insta-answer.com is both a B2B and B2C business. We understand that although a purchaser’s needs may be different from a business’s needs, our focus always remains on the service itself and our message remains the same for both types of clients. With a B2C as well as a B2B approach, we are able to target a wider market and offer a service that saves money, resources, and time. 

All Businesses are P2P (Person to Person)

The bottom line remains the same for everyone who can benefit from a virtual receptionist service. Real people answering your calls all the time because no one enjoys speaking to a robot.

An in-house receptionist to answer the phone and respond to emails is a large expense. Besides their salary, an in-house receptionist will cost you employee benefits, additional taxes, and a viable workspace. Many companies are outsourcing the receptionist’s duties to avoid these extra expenses. 

Insta-answer.com invests their time and resources in making sure that their receptionists receive cutting edge training on the most effective way to communicate with your callers using the latest communications technology. Our receptionists are personable and professional. Enjoy the peace of mind that comes from knowing that you will never miss a call. Remember first impressions are important in establishing a successful client-business relationship.

Insta-Answer.com has been a U.S. based and privately owned company for over fifty years. We know what our clients need to grow their small or large businesses and we know what our individual clients need to feel secure that they will never miss a call. No matter the size or your business, our answering service representatives can help you stay on top of the market. Look no further than Insta-Answer.com at 888-356-8866 or email support@iacaller.com. We look forward to hearing from you.