Handling customer complaints is never easy. No matter what kind of business you have, what the complaint is about, or how angry the complainant is, it will take time to make sure that the issue is resolved to your customer’s satisfaction.
Having solutions, protocol, and procedures in place for the most common complaints is important, especially during busy times. Remember that preserving a long-term business relationship is far preferable to losing a client or customer because you were unwilling to come to an equitable solution to the problem. Some common complaints that answering service operators, administrators, and business owners encounter include:
Regardless of whether you are a single consumer that needs a virtual receptionist to make sure that your messages are never lost, or a business that must maintain communication with their customers at all times, Insta-answer.com is the perfect answer for you.
Business-to-business (B2B) marketing is very different from business to consumer (B2C) marketing. Companies are in the business of streamlining the buying process so that they can maximize profit and save time. When decisions are made to purchase the services of an answering service, for example, you can be sure that the reasoning and logic behind the decision is based on facts and not emotion. There are generally more decision makers involved in the process and those individuals want to see a substantial return on their investment. Businesses must be flexible and available to attract customers. A virtual receptionist will help do that.
Happily, Insta-answer.com is both a B2B and B2C business. We understand that although a purchaser’s needs may be different from a business’s needs, our focus always remains on the service itself and our message remains the same for both types of clients. With a B2C as well as a B2B approach, we are able to target a wider market and offer a service that saves money, resources, and time.
All Businesses are P2P (Person to Person)
The bottom line remains the same for everyone who can benefit from a virtual receptionist service. Real people answering your calls all the time because no one enjoys speaking to a robot.
An in-house receptionist to answer the phone and respond to emails is a large expense. Besides their salary, an in-house receptionist will cost you employee benefits, additional taxes, and a viable workspace. Many companies are outsourcing the receptionist’s duties to avoid these extra expenses.
Insta-answer.com invests their time and resources in making sure that their receptionists receive cutting edge training on the most effective way to communicate with your callers using the latest communications technology. Our receptionists are personable and professional. Enjoy the peace of mind that comes from knowing that you will never miss a call. Remember first impressions are important in establishing a successful client-business relationship.
Insta-Answer.com has been a U.S. based and privately owned company for over fifty years. We know what our clients need to grow their small or large businesses and we know what our individual clients need to feel secure that they will never miss a call. No matter the size or your business, our answering service representatives can help you stay on top of the market. Look no further than Insta-Answer.com at 888-356-8866 or email firstname.lastname@example.org. We look forward to hearing from you.