There are plenty of reasons for a business to hire an outsourced call center. There is no denying the fact that customer service can make or break the reputation of your business. Nothing adds to the frustration of a customer more than the inability to connect to a business in times of crisis. You want to make sure you are available when a customer tries to contact your business. An outsourced call center is an economically sound option.
There is a huge difference in having a full-time receptionist and hiring the services of an outsourced call center. While an answering service is available 24/7, a receptionist works only during office hours. If you factor in the time lost by your receptionist – whether on vacation, sick leave, or off duty – you will be missing leads who may be trying to reach out to you during that time.
A virtual receptionist is needed if you wish to be present when your customers need you. A remote answering service is an extension of your business team, whose responsibility is to assist with call management. Being there when customers need you is critical to providing good service.
No Training Required
There is no need for in-house training when you hire the services of an outsourced call center. As specialists in telephone answering service, on-site receptionists have undergone training in customer service skills. With a remote team of virtual receptionists available 24/7, you do not need to invest time and resources on training customer service representatives. You already have a productive team of agents who are always available to provide stellar customer service.
A virtual receptionist does not require a bonus, sick leave, or special equipment to work with. No wasted time when you hire the services of a virtual answering team. A remote receptionist is paid only for the number of calls handled.
No More Missed Calls
Missed calls amount to missed business opportunities. When you hire a live receptionist to answer phone calls, no customer calls are put on hold. With a virtual answering service, you give your business the opportunity to retain sales that would have been lost to missed calls. It’s an opportunity to keep your business running all the time.
Looking for the best answering service provider? You can trust Insta-Answer for rapid responses to client calls. We pride ourselves on our 24/7 live customer service, routing customer calls and inquiries to the right department. Get in touch with us today so you never have to miss a customer call.
Partnering with an answering service is an investment with good returns for a small business. The biggest benefit comes in the form of a loyal customer base. Since customers and prospects get a live person to talk to every time, it leaves them with a happy experience. What’s more, they do not have to deal with the frustration of having an answering machine on the other side. Apart from this, a telephone answering service offers additional benefits for a small business.
Benefits of a Call Answering Service
A telephone answering service gives your business the benefit of a professional customer service representative without blowing your budget out of proportion.
Higher customer satisfaction
Having an answering service has a positive effect on your bottom line. With a virtual assistant ever ready to answer your business calls, customers enjoy a superior experience. Statistics show that this experience helps improve their satisfaction with your business by almost 20%. Additionally, there is a higher potential for an increase in revenue by about 10-15%. More than two-thirds of happy customers are willing to do more business with a company that provides excellent customer service.
A top answering service has professional receptionists who are highly trained to deal with a prospect as well as an infuriated customer. While they know how to create that first impression on a prospect, they are well-trained to handle a difficult customer too. Having a professional call answering service, you can create the impression of a big business house, irrespective of its size.
Cut down on Customer service cost
With the best answering service, you do not need to spend more on hiring an in-house customer service team. Professional phone answering services can effortlessly deal with basic customer needs. Even as your business grows, there is no need to expand your customer services department when you have access to professional answering service.
No missed calls
The 24/7 availability of a professional answering service means there will be no unanswered calls. Constant access to your business is an added advantage for your business and can help with client satisfaction and retention. With a professional service, your business gets an edge over the competition, which is yet to explore the idea of having a telephone answering service. Since answering services answer calls faster than in-house customer support teams, you will get an outright competitive edge.
Looking for the best answering service for small business? Insta-Answer is the answer! You can depend on our professional phone answering service for providing customized solutions for customers while representing your brand. Whether you need our services during business hours or to provide 24/7 support, we have the right team to take care of all your customer service needs.
In this age of cut-throat competition, a telephone answering service can be the connection between your business and customers. The survival of a business is guaranteed as long as it can keep its customer base happy. An unhappy target audience is not what business aims for. While you are doing everything right to run your business, there are a few things that you might be missing.
Why You Need an Answering Service
Your team has its hands full
The last thing you want to do is overwhelm and overburden your team. But answering client calls is critically important. Each unanswered call might cost your business dear. So what is the best way out when you do not want to burn out your team? It is here that a telephone answering service can do the job.
With the best answering service, your business can efficiently manage customer service in all situations.
Too many phone calls
As your business grows, the number of phone calls is bound to increase too. But you do not want to hire more employees because that would put more burden on your finances. The best way out is to look for the best telephone answering service to help you with overflow call handling.
Productivity is suffering
Perhaps since calls are pouring in, you do not want your productivity to suffer because your team needs to be available to answer calls. Hiring a telephone answering service could free your team to manage priority tasks. This will help ensure that your productivity does not suffer and there’s no stopping your business from being successful.
Leads are not converting
Because your team remains busy with production, they do not have time to nurture the leads. Nurturing a lead requires a consistent approach to customer communication. It is here you can trust a call answering service to follow-up and schedule appointments. This will ensure that everything is planned properly and implemented.
Your voicemail is always full
Not answering calls and ignoring your voicemail messages for a long time could mean your inbox would reach max limits on a regular basis. In that case, customers or prospects cannot reach out to you. Such an approach does not go down well with customers. what’s more, you could be losing potential business as well.
Having the best answering service ensures that no phone calls go unanswered. This also means that your employees can focus on the core business activities while the Insta-Answer team takes care of your calls.
At Insta-Answer, we are an extension of your team and can help keep your business running efficiently through our professional phone answering services. Connect with us today.
The need for an answering service for a business cannot be ignored. Today, when being available all the time is critical to the success of a business, a missed call can prove costly. The impact of missed calls on business can be serious and you cannot afford to miss a call. You never know who is at the other end of the call. It could be an important customer. A culture of missed calls can ruin your business reputation. There are many reasons why your business needs the best answering service to avoid missed calls.
Why You Cannot Afford a Missed Call
Whether you are busy, understaffed, lack the right telephone answering service, or get calls outside of business hours, you ought to prioritize customer service. The impact of missed call on business can be serious:
Why Choose Insta-Answer
The best way to make your customers feel valued is to ensure that you never miss answering their calls. When there is a real human being to answer the call, they form a positive experience of your business. At Insta-Answer, we believe in customer service. With us, the best answering service is here. That means your customer calls will never be on hold.
We work as an extension of your business’ customer service, without the need to hire more employees. Our virtual telephone answering service professionals make sure you never miss an important call.
Handling customer complaints is never easy. No matter what kind of business you have, what the complaint is about, or how angry the complainant is, it will take time to make sure that the issue is resolved to your customer’s satisfaction.
Having solutions, protocol, and procedures in place for the most common complaints is important, especially during busy times. Remember that preserving a long-term business relationship is far preferable to losing a client or customer because you were unwilling to come to an equitable solution to the problem. Some common complaints that answering service operators, administrators, and business owners encounter include: