Partnering with an answering service is an investment with good returns for a small business. The biggest benefit comes in the form of a loyal customer base. Since customers and prospects get a live person to talk to every time, it leaves them with a happy experience. What’s more, they do not have to deal with the frustration of having an answering machine on the other side. Apart from this, a telephone answering service offers additional benefits for a small business. 

Benefits of a Call Answering Service
 
Save money 
A telephone answering service gives your business the benefit of a professional customer service representative without blowing your budget out of proportion. 

Higher customer satisfaction 
Having an answering service has a positive effect on your bottom line. With a virtual assistant ever ready to answer your business calls, customers enjoy a superior experience. Statistics show that this experience helps improve their satisfaction with your business by almost 20%. Additionally, there is a higher potential for an increase in revenue by about 10-15%. More than two-thirds of happy customers are willing to do more business with a company that provides excellent customer service. 

Professional approach 
A top answering service has professional receptionists who are highly trained to deal with a prospect as well as an infuriated customer. While they know how to create that first impression on a prospect, they are well-trained to handle a difficult customer too. Having a professional call answering service, you can create the impression of a big business house, irrespective of its size. 

Cut down on Customer service cost 
With the best answering service, you do not need to spend more on hiring an in-house customer service team. Professional phone answering services can effortlessly deal with basic customer needs. Even as your business grows, there is no need to expand your customer services department when you have access to professional answering service. 

No missed calls 
The 24/7 availability of a professional answering service means there will be no unanswered calls. Constant access to your business is an added advantage for your business and can help with client satisfaction and retention. With a professional service, your business gets an edge over the competition, which is yet to explore the idea of having a telephone answering service. Since answering services answer calls faster than in-house customer support teams, you will get an outright competitive edge. 

Looking for the best answering service for small business? Insta-Answer is the answer! You can depend on our professional phone answering service for providing customized solutions for customers while representing your brand. Whether you need our services during business hours or to provide 24/7 support, we have the right team to take care of all your customer service needs.

In this age of cut-throat competition, a telephone answering service can be the connection between your business and customers. The survival of a business is guaranteed as long as it can keep its customer base happy. An unhappy target audience is not what business aims for. While you are doing everything right to run your business, there are a few things that you might be missing. 

Why You Need an Answering Service 

Your team has its hands full
The last thing you want to do is overwhelm and overburden your team. But answering client calls is critically important. Each unanswered call might cost your business dear. So what is the best way out when you do not want to burn out your team? It is here that a telephone answering service can do the job. 

With the best answering service, your business can efficiently manage customer service in all situations. 

Too many phone calls 
As your business grows, the number of phone calls is bound to increase too. But you do not want to hire more employees because that would put more burden on your finances. The best way out is to look for the best telephone answering service to help you with overflow call handling. 

Productivity is suffering 
Perhaps since calls are pouring in, you do not want your productivity to suffer because your team needs to be available to answer calls. Hiring a telephone answering service could free your team to manage priority tasks. This will help ensure that your productivity does not suffer and there’s no stopping your business from being successful. 

Leads are not converting 
Because your team remains busy with production, they do not have time to nurture the leads. Nurturing a lead requires a consistent approach to customer communication. It is here you can trust a call answering service to follow-up and schedule appointments. This will ensure that everything is planned properly and implemented. 

Your voicemail is always full 
Not answering calls and ignoring your voicemail messages for a long time could mean your inbox would reach max limits on a regular basis. In that case, customers or prospects cannot reach out to you. Such an approach does not go down well with customers. what’s more, you could be losing potential business as well. 

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Having the best answering service ensures that no phone calls go unanswered. This also means that your employees can focus on the core business activities while the Insta-Answer team takes care of your calls. 

At Insta-Answer, we are an extension of your team and can help keep your business running efficiently through our professional phone answering services. Connect with us today.

Finding the perfect virtual receptionist answering service will expose you to words and terms that you may not have heard before. Having a conversation with someone who knows what these words mean, when you do not, will be confusing. Rather than feeling unprepared to make a decision regarding an answering service because you don’t fully understand what is being offered, Insta-answer.com has created a glossary to help you make the right choice. 

A Glossary of Answering Service-Related Terms 
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• Abandoned Call: When a caller hangs up before any conversation takes place. 
• Auto-Attendant: A computerized virtual assistant, also called an IVR (interactive voice response), and a CSR (customer service representative). 
• Automatic Call Distributor: Sends calls to the right destination. 
• Automatic Number Identification: Caller ID 
• Blended or Shared Agent: A call center operator that answers calls for different businesses. 
• Dedicated Agent: A call center operator that answers calls for a specific business. 
• Call or Line Hunting: Calls that ring at one location and transfer to another location after a specific number of rings. 
• Call Paths: How operators route calls for paths such as appointments, billing, emergencies, etc. 
• Cold Transfer: Transferring a call before checking if someone is available. 
• DNIS: Dialed Number ID Service: Allows the operator to know which phone number was dialed in order to use the correct script. 
• Interactive Voice Response (IVAR): Allows the caller to have different options using their keypad to be directed to different numbers. 
• Message Ticket: The message taken by the operator. 
• OpID: Operator identification. 
• Patching: Connecting a call to another destination. 
• PBX (Private Branch Exchange): A business’s telephone system that connects phones to each other and to the public telephone network. 
• Portal: Answering services usually offer an online portal where you log in to see your messages. 
• Script: An operator will have a script to handle the requests of anyone who is calling. It is customized by you to fit your specific needs. 
• Trunk: The amount of phone lines that come into a call center. 
• Unified Communications: Unified communications include phone, email, fax, instant messaging, etc. that are organized to provide a way for operators to respond to phone calls by any method. 
• Voice Over Internet Protocol (VolP): Allows you to make or accept a call using the internet and not a phone service provider. 
• Warm Patch or Warm Transfer: An operator places a caller on hold when patching them through. 
• Web Chat/Live Chat: A system where clients speak with customer support via the internet. 

​Now that you are familiar with the vocabulary pertaining to virtual receptionists, contact Insta-Answer. We have been a U.S. based, privately-owned company for over fifty years so we understand what our clients need to grow their small or large business. We make sure you never miss a call. No matter the size of your business, our answering service representatives can help you stay on top of the market. Look no further than Insta-Answer.com at 888-356-8866 or email support@iacaller.com. We look forward to hearing from you.