Handling customer complaints is never easy. No matter what kind of business you have, what the complaint is about, or how angry the complainant is, it will take time to make sure that the issue is resolved to your customer’s satisfaction.
Having solutions, protocol, and procedures in place for the most common complaints is important, especially during busy times. Remember that preserving a long-term business relationship is far preferable to losing a client or customer because you were unwilling to come to an equitable solution to the problem. Some common complaints that answering service operators, administrators, and business owners encounter include: