Every business has customers, and all customers expect a quick response to their concerns. For example, with heating oil and propane businesses, many calls are about urgent situations that need attention quickly.
Whether responding to customer service emails or phone calls, busy companies who take longer to respond negatively affect customer satisfaction and loyalty. In this post we explore how you can improve your own response times with the help of virtual dispatching.
Calls answered immediately
As mentioned, propane and heating oil customer service can often be a matter of emergency. To help, virtual propane answering services, like Insta Answer, can answer your customers’ calls on the first ring, so nobody gets left on hold or needs to leave a voicemail.
Representatives communicate efficiently
In times of high demand and high stress for your customers, situations need to be understood quickly, so that customers can get the help that they need in a timely manner. Propane call answering services utilized experienced, knowledgeable representatives that can get to the root of the problem right away and answer heating and propane questions for your customers.
Streamlined communications with technicians
Once the problem is understood, and all the necessary propane and oil questions answered, call representatives know exactly how to dispatch the correct employees to do the jobs that need to be done. There’s no disconnect between representatives and technicians, or waiting around for scheduling on your part, so your company can run easily and efficiently, no matter what the situation is.
Always the first to answer, and the last to hang up. Insta Answer is a 24/7 call center focused on delivering quality service for clients in the heating oil and propane industry. We have a trained staff of experts that work around the clock, and are ready to help you streamline your customer service as much as possible. Our customers love our service so much they've helped us grow into a company that now serves multiple industries with hundreds of agents nationwide! Give us a call to get started today.