Your real estate business provides crucial services for clients. Whether you sell homes or manage rental properties, a live answering service can lay the foundation for your success. A virtual receptionist is available 24/7 to answer customer calls. That means no phone call goes unanswered.
Property Management
When you have access to a reliable telephone answering service, your callers can reach out to your business 24/7. Additionally, there is a live virtual receptionist to answer customer questions round the clock. Whether a prospect asks for information about rentals or a tenant seeks repairs for a property, reliable phone answering services can quickly provide the required information.
Appointments
Your real estate business can benefit from a virtual answering service immensely, making it easy for clients to book appointments with you. The best answering service seamlessly integrates into your online calendar management tool for scheduling in-office appointments. Additionally, any changes in appointment booking are immediately noted so you can plan accordingly. This will help eliminate no-shows. Also, the chance of miscommunication is slim.
Call Routing and Transfer
A real estate answering service can route your calls to the right person in the team. Whether you are at the workplace or always on the move, a virtual answering team will help you stay connected with clients. Available 24/7, a professional and reliable telephone service is available to serve the needs of both prospects and present tenants.
24/7 Availability
A prospect may call you at any time of the day or after regular business hours, weekends, or during work hours. While you cannot be available to answer calls all the time, a virtual receptionist is responsible for taking all calls 24/7. So you need not worry about missed calls when you are not available.
Messages
A virtual receptionist can take customer messages when you’re unavailable to receive the call yourself. Real estate answering service providers can text or email the message to you. Since the caller is able to find a real person on the other side of the phone, they are more likely to trust your business. Statistics reveal that 67% of callers are not happy with a business if no real person picks up the call. You cannot depend on voicemail; rather, you need live-voice support.
Lead Qualification
A phone answering service is ever-ready to take calls and can answer as well as inquire from callers to turn leads into clients. It is the prompt response that counts. Statistics show that leads are more likely to convert if their call is returned within half an hour. As a real estate service, let the virtual answering team know what to ask to qualify from callers. This will help you maximize your marketing by following up on the best leads.
Insta Answer is an expert in the virtual telephone answering industry. With our virtual receptionists available 24/7, you do not need to maintain internal customer service staff.
