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How Does An Answering Service Help A Small Business

12/23/2019

12 Comments

 
Partnering with an answering service is an investment with good returns for a small business. The biggest benefit comes in the form of a loyal customer base. Since customers and prospects get a live person to talk to every time, it leaves them with a happy experience. What’s more, they do not have to deal with the frustration of having an answering machine on the other side. Apart from this, a telephone answering service offers additional benefits for a small business. 

Benefits of a Call Answering Service
 
Save money 
A telephone answering service gives your business the benefit of a professional customer service representative without blowing your budget out of proportion. 

Higher customer satisfaction 
Having an answering service has a positive effect on your bottom line. With a virtual assistant ever ready to answer your business calls, customers enjoy a superior experience. Statistics show that this experience helps improve their satisfaction with your business by almost 20%. Additionally, there is a higher potential for an increase in revenue by about 10-15%. More than two-thirds of happy customers are willing to do more business with a company that provides excellent customer service. 

Professional approach 
A top answering service has professional receptionists who are highly trained to deal with a prospect as well as an infuriated customer. While they know how to create that first impression on a prospect, they are well-trained to handle a difficult customer too. Having a professional call answering service, you can create the impression of a big business house, irrespective of its size. 

Cut down on Customer service cost 
With the best answering service, you do not need to spend more on hiring an in-house customer service team. Professional phone answering services can effortlessly deal with basic customer needs. Even as your business grows, there is no need to expand your customer services department when you have access to professional answering service. 

No missed calls 
The 24/7 availability of a professional answering service means there will be no unanswered calls. Constant access to your business is an added advantage for your business and can help with client satisfaction and retention. With a professional service, your business gets an edge over the competition, which is yet to explore the idea of having a telephone answering service. Since answering services answer calls faster than in-house customer support teams, you will get an outright competitive edge. 

Looking for the best answering service for small business? Insta-Answer is the answer! You can depend on our professional phone answering service for providing customized solutions for customers while representing your brand. Whether you need our services during business hours or to provide 24/7 support, we have the right team to take care of all your customer service needs.
12 Comments
Adam Golightly link
4/5/2021 11:19:16 am

I can see how a business could really benefit from getting the right answering service for their phones to give customers better services. Getting a professional to help them answer the phone could allow them to be more effective when a customer needs service. It was interesting to learn about how they can increase revenue by 10-15% because the customers will have a better experience.

Reply
Len Jen link
6/15/2021 09:41:32 pm

This is good. Pest control is essential nowadays. Thank you for sharing this post, and looking forward to the latest one.

Reply
kate hansen link
10/12/2021 12:58:55 pm

I like how you mentioned that your customers can have a good experience with an answering service. My sister was telling me last night on the phone about how she has been thinking about hiring an answering service for her office, but she wanted to learn more about the advantages. I'll make sure to pass this information along to her so that she can know the benefits of hiring an answering service.

Reply
Eli Richardson link
6/14/2022 01:25:27 pm

It's good to know how a small business could improve its professional image by hiring answering services. My sister wants to start a company next year, so she's working on that right now, and I think she'd benefit from reading your article. I appreciate your information on how customers appreciate professional answering services.

Reply
California link
8/13/2022 11:47:25 am

With a professional service, your business gets an edge over the competition, which is yet to explore the idea of having a telephone answering service. I truly appreciate your great post!

Reply
Mia Evans link
8/27/2022 01:00:48 am

It's interesting to know that there is an increase in revenue by 10 to 15 percent when there is phone service in a business. In my opinion, this is possible because consumers, like me, can easily talk to the company and ask about their products or services. Also, it will be easier to ask for help when we are not able to use the items correctly, so businesses should invest in commercial VoIP phone systems.

Reply
order taking service link
10/1/2022 12:38:54 pm

Professional phone answering services can effortlessly deal with basic customer needs. Thank you for sharing your great post!

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Braden Bills link
11/7/2022 06:01:10 am

My friend wants to make sure that he gets his business handled properly. It makes sense that he might want to get a call answering service to help out with that. That seems like a good way to ensure that seems like a good way to ensure that I handle things correctly.

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liana link
12/13/2022 03:06:02 am

thanks for info

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Federaltax link
2/5/2023 07:52:02 am

Thanks, love to read more of this informative and amazing article.

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Steve Smith link
2/13/2023 10:26:20 pm

I like how you mentioned that great customer service would provide customer satisfaction for a great marketing process. My cousin told me yesterday that he was hoping to find a VoIP systems solution that could utilize the telecommunications production of their clothing business company. He asked if had any suggestions on the best option for great customer servicing. Thank you for the tips on how he can proceed. I'll tell him consulting a trusted VoIP systems service company can provide information about the process.

Reply
Thomas Clarence link
3/24/2023 01:17:28 pm

You made an interesting point when you talked about how a phone answering service can create good first impressions and can handle difficult customers. With that in mind, you would want to make sure that the people that are handling the phones are patient when working with difficult customers. Partnering with a phone answering service seems like a good way to create a good image of your company.

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