How Important is Energy Company Customer Service During Pandemics?

Energy services have always been absolutely vital to our society and these days, with the growing coronavirus pandemic, they are more essential than ever. The United Nations reports that even a short disruption in energy services during this COVID-19 outbreak could cause a "catastrophic" situation. If you're in the oil, gas, or energy industries, then you already understand how important maintaining a smoothly running business is. However, now that the world is experiencing an unprecedented health crisis, just how important is something like customer service during these times?

Good Customer Service Keeps Your Business Running Efficiently
Insta Answer is in the business of helping other companies succeed, and for the past 50 years we've been the unique position of watching what good customer service can do. We know from experience that having knowledgeable representatives answering the phone around the clock keeps your business running smoothly and efficiently, and keeps customers satisfied. These days more than ever before it is essential to have a skilled expert dispatching your calls. With the next widespread wave of coronavirus approaching and potential lock downs right around the corner, our phone systems are more vital than ever.
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Are Your Reps Ready for an Emergency?
Insta Answer is highly experienced in the energy, oil, and gas industries, and we understand how to handle your customers. Not only do we understand oil and propane safety, we are highly skilled at efficiently handling emergency situations. If you want to convert prospective customers into satisfied retained customers, or will calls into automatics, then you need to focus on your customer service, and a virtual answering service is the way to do that. 

Pay Less and Give More
Whether times are tough or prosperous, Insta Answer helps businesses cut costs. For less than $100 per month you can have an energy industry knowledgeable representatives answering your calls, every hour of the day, and every day of the year. We know that energy emergencies can happen at any hour of the day, and that's why we work around the clock. No matter what situation arises, we handle it quickly and competently, so that your business looks good and your customers are taken care of. 

​In these unprecedented times, we need to be doing everything we can for our businesses and our customers. One of the simplest things you can do is to stop wasting time with your current phone system. Hand the burden over to us, so that we can answer your calls 24 hours a day, 365 days a year while paying a fraction of what you would pay an in-house staff member. Contact us today and improve your customer service.