What are the most common elevator problems?
With about 30 different devices responsible for various mechanisms in each elevator, even one weak link can cause trouble - and often does. To get an idea on what may be going on behind the scenes during an elevator crisis, here are some of the most common elevator emergencies passengers may be calling emergency services about.
How do you deal with these calls?
Getting stuck in an elevator is never calming. Chances are, once you’re stuck, you panic, whether you’re claustrophobic or not. Situations like this are called entrapments, and emergency responders knowing the proper procedure when assisting passengers that call for help can make all the difference. Having dedicated, compassionate, and well-informed representatives on the line to walk passengers through how to handle crises like these and reassure them that everything is going to be okay.
That’s where Insta Answer comes into play. With over 50 years in dealing with elevator entrapments, our customer service representatives know exactly how to handle these calls and treat all callers like family. Make sure your elevator company’s reputation is boosted by great customer service, not worsened just because of a malfunction. Call 877-631-9711 now to see how we treat our customers!