With all businesses, customers expect a fast response to their phone calls and inquiries. However, in certain industries, having a responsive customer service team is particularly important. In HVAC businesses, many calls are regarding time-sensitive situations, which makes having a quick response time essential. How well your company handles response times is an important metric of success that business owners should consider.
Customers Want Speed and Quality in Customer Service Response A 2020 Salesforce study on customer service revealed that 83% of customers expect to be able to immediately interact with a person when contacting a company. Clearly, response time is very important to keeping customers happy, and yet the same study revealed that only 20% of businesses believe they excel at wait times. How businesses handle response time is an area many need to improve in order to keep up with customer's expectations. How Well Does Your Company Measure Up? It's important for businesses to regularly evaluate their policies and performance, in order to ensure they're doing everything possible to remain successful. When you're evaluating how well your company's customer service is doing, there are a few questions to consider:
The Insta Answer Solution If your company could make some improvements in its response times, it's worth considering hiring a 24/7 operator service, like Insta Answer. For just a few dollars a day you can have a trained expert answering your calls day or night, delivering the best possible service to your customers. Our agents are knowledgeable on the HVAC industry and never leave your customers waiting around. To learn more about a solution that's customized to your business, contact us today.
10 Comments
4/16/2021 07:28:15 am
Excellent writing! We can take away a lot of important information from this article. Keep sharing great posts.
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Desirae Haluk
4/20/2022 07:54:59 am
Thank you for your comments! We appreciate the feedback!
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4/16/2021 07:37:12 am
The facts that have been discussed here are really important. Thank you so much for sharing a great post.
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Desirae Haluk
4/20/2022 07:55:23 am
Our pleasure, we are happy we could help with some good content!
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3/1/2022 11:33:22 pm
I very much appreciate it. Thank you for this excellent article. Keep posting!
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Desirae Haluk
4/20/2022 07:56:06 am
Thanks for your feedback! We are happy to provide some great content for our readers.
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4/19/2022 11:26:33 pm
What an exquisite article! Your post is very helpful right now. Thank you for sharing this informative one.
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Desirae Haluk
4/20/2022 07:56:43 am
Thank you Brett! We are happy to hear some positive feedback on our blogs.
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Desirae Haluk
4/27/2022 06:51:04 am
You are very welcome Lhynzie, thank you for taking the time to read it.
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