HVAC companies shouldn't put up with an answering service that leaves customers out in the cold. We know your customers matter to you; they matter to us too. That's why we've been providing round-the-clock service to businesses just like yours for the past 50 years. While it's true that Insta Answer can save you money compared to the cost of a traditional in-house receptionist, you might not have considered some other benefits that come with hiring a virtual answering service. Read on to discover how our friendly representatives can keep your customers comfortable this winter.
1. Friendly Voices
In HVAC-related emergencies, it's natural for callers to be upset or frustrated. How your representatives handle these types of calls can mean the difference between a lost customer and a satisfied one. Insta Answer provides highly-trained professionals who are skilled at keeping uneasy situations calm, and always treat each caller with the same level of kindness and respect you'd show a family member.
2. Quick Response Times
The last thing your callers want to hear is "please wait for the next available associate," and luckily, with Insta Answer they'll never have to. Our virtual receptionists work remotely from all over the country, which means we are capable of handling any number of simultaneous phone calls. A recent consumer survey found that two-thirds of American consumers were only willing to wait two minutes or less before hanging up, with 13% saying no amount of hold time was acceptable. Wait time is something your customers care a lot about, so why not offer them the best possible service?
3. 24/7 Availability
HVAC problems and emergencies can happen at any time of the day or night, and your customer service team needs to be prepared for that. When you choose Insta Answer as your representative, you're getting live customer service support every day of the year, 24 hours a day. The best part is that you'll be saving money over an in-house receptionist, as Insta Answer charges as little as $3 per day.
When there's a problem, never underestimate the importance of hearing a kind voice on the other end of the line. So, join the Insta Answer family, and make your customers more comfortable this winter! Contact us today to see how we can save you time and money answering your calls.