In this time of growing competition, you cannot afford to ignore core business, nor can you miss answering important sales calls. No doubt, customer service is critical to the success of every organization, but owners often focus on their business instead of phone calls. Many small businesses struggle to find a balance between answering every single phone call and focusing running the business. It can be tough to wear many hats at the same time. Luckily, a professional answering service is an affordable solution for handling calls and routing leads. You will never miss an important call with the best answering service.
Answer All Calls Anytime Anywhere
When you have access to a professional answering service, your employees need not worry about answering calls and can focus more on key job duties. From simple tasks, such as appointment scheduling, to taking care of urgent calls, your staff is always on call and may find it difficult to focus on their main responsibilities. Statistics reveal that the average employee is interrupted 56 times on a daily basis. Not only this, combined recovery time for all distractions is almost 2 hours. This amounts to 60 hours of time wasted to distractions in a month. The result is a loss of productivity.
Luckily, when you hire an answering service, all of the regular calls are taken care of while the more complex calls or urgent calls that need technical support are routed to the appropriate department.
This ensures that none of the calls go unanswered and none of your leads and customers are left unattended on the phone. Another benefit of an answering service is that your business can be contacted 24/7 even when the office doors are closed for a holiday. Extended business hours is a key selling point and can give you an upper hand over the competition, helping you to expand your client base.
First impressions count. No business can ignore the need to create lasting impressions with prospects, clients, and customers. So when a prospect or customer establishes contact with your company over the phone, they must be heard and answered in a professional manner. With the best answering service for small business, you can guarantee a professional approach to the way incoming business calls are answered.
Give your business a professional sound with a call answering service that responds to every call. The best answering service directs clients and customers to the right department in case of an emergency. A happy lead is easy to convert.