Hot summer days mark the busy season for A/C repairs and replacements, and Jack Frost and his demand for heat is right around the corner. It's always a good feeling to land a client and bring a residence some relief. But is your business missing calls from prospective clients while you're off saving the day?
You may think that hiring an additional employee to man your phone is an unnecessary expense... and you're right! Fortunately, there's an affordable solution in the form of Insta-Answer. For as little as $3 a day, we'll serve as your virtual customer service representative — landing you clients, saving you time, and eliminating your need for an apologetic voicemail message.
Real Interactions = Real Results
A broken or malfunctioning HVAC system is an extremely frustrating situation. The last thing future clients want is to be put on hold or made to wait... that's why we answer on the very first ring. Insta-Answer provides live interactions with all of your callers.
And when we say "live," we don't just mean real-time — we mean live people! We don't employ any robots. If we did, we would get really cool ones, that play basketball or something... not ones that answer phones.
This person-to-person communication eliminates confusion and allows for quick collaboration with workers on your end. We have an Online Portal that will keep your business manager completely in the loop with new appointments, questions, and customer needs. This is just one of many offerings that your company will be able to tailor exactly to your needs.
Professional Customer Service, No Matter the Time
When one of your calls redirects to Insta-Answer, a highly-trained customer service representative will pick up every single time. To meet your needs 24/7, 365, we made sure to hunt down some early-bird CSRs and some insomniacs. We have the robots bring them coffee (just kidding — still no robots).
We'll work with your business to develop guidelines for what constitutes an HVAC emergency, so that you can immediately be alerted and dispatch workers to meet clients' needs.
Our reps come equipped with unmatched customer service skills and HVAC expertise. We'll be ready to talk with prospective clients whether they need help with heating, cooling, or just want to vent.
Ready to get started? Contact us today online or at (877) 631-9711. It's the first of many calls we'd be happy to answer for you.