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The Power of Answering a Call

8/28/2019

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Providing positive experiences for clients is the basis of good business. Right? Every business owner thinks about how important it is for each client -especially new ones, to have a positive experience with each encounter they make with the business. But then how does it happen that Customer service often takes a back seat to the daily demands of running the business itself?

For instance: You’re already on a call when another client calls in. You’re in a meeting when a client has a question and calls in. You’re about to leave for the day when the phone starts ringing. Stay and answer or go ahead and leave? It will go to voice messaging; you think to yourself.

Did you know that 80% of business is conducted over the phone? The voice over the phone can close a deal or lose it. Much more is communicated than just words.

Here’s another statistic: 70% of callers will hang up without leaving a voicemail if their call isn’t answered.  Your potential client is looking for more than a machine which says, “Please leave a message.”

Here at Insta-Answer, we know that the value of a client and customer service is empowered when a call is answered by a responsive person at the other end of the line. We know that customer satisfaction and loyalty are increased by making each caller feel that he/she is listened to. The power of an alert, well-trained and courteous voice answering the call will increase customer loyalty and help to bring in new customers for you.

Try us. You’ll see the difference it will make!
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  • About Us
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  • Industries
    • Elevator
    • HVAC
    • Heating Oil & Propane
    • Real Estate Management
    • Plumbing
    • Construction
    • Electrical
    • Landscaping
    • Legal Services
    • Medical Services
    • Pest Control
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