Providing positive experiences for clients is the basis of good business. Right? Every business owner thinks about how important it is for each client -especially new ones, to have a positive experience with each encounter they make with the business. But then how does it happen that Customer service often takes a back seat to the daily demands of running the business itself?
For instance: You’re already on a call when another client calls in. You’re in a meeting when a client has a question and calls in. You’re about to leave for the day when the phone starts ringing. Stay and answer or go ahead and leave? It will go to voice messaging; you think to yourself.
Did you know that 80% of business is conducted over the phone? The voice over the phone can close a deal or lose it. Much more is communicated than just words.
Here’s another statistic: 70% of callers will hang up without leaving a voicemail if their call isn’t answered. Your potential client is looking for more than a machine which says, “Please leave a message.”
Here at Insta-Answer, we know that the value of a client and customer service is empowered when a call is answered by a responsive person at the other end of the line. We know that customer satisfaction and loyalty are increased by making each caller feel that he/she is listened to. The power of an alert, well-trained and courteous voice answering the call will increase customer loyalty and help to bring in new customers for you.
Try us. You’ll see the difference it will make!