How can you meet the Elevator Code 2019 Changes…

By Law, All elevator cars throughout the country require some form of two-way communication means in the event that passengers require emergency assistance. In the past, simple audio telephone call boxes and intercoms have served this elevator code requirement. For years, Insta Answer has been by conversing with passengers and assessing and dispatching emergency messages.​

What if the passengers are unable to respond verbally?  Of if they're among the 38 million deaf or hard of hearing people in America?  The Americans with Disabilities Act has propelled elevator code changes to require video monitoring and visual messaging capabilities to elevator cars. More and more states have adopted this federal code requirement for all new Elevator installations and modernizations!

Insta Answer has partnered with Rath, a leading provider of Elevator Phone and Communcation Systems.  Their trail-blazing Smartview visual communication system is designed to meet these 2019 elevator code requirements.  The Smartview cloud enabled system allows our Insta Answer agents to visually assess if non-verbally responsive passengers are in need of Emergency assistance.   And if the passengers are unable to speak or hear our verbal questions, we can send visual text messages to the car display and view simple yes or no push button responses
 
Insta Answer has successfully integrated the Rath Smartview systems into our scripted virtual call center platform and protocols.   We have contracted with a growing number of live installations.  We have provided comprehensive start-up support from initial set-up, configuration, testing, code inspection and 7/24 monitoring in several adopting States

let us help you prepare for these new requirements