Are you tired of your after hours answering service? Could you use a boost in your dispatching and customer service? Nothing is more important than the comfort and safety of your customers – Let us help you keep the sweat off their brows and the chill out of their bones! Insta Answer is ready, 24/7, to dispatch your calls to your HVAC professionals in the field and to manage your phone calls around the clock. Our professional virtual receptionists and dispatchers are trained specifically in the HVAC industry and have been exposed to years of customer calls in the field. Insta Answer will handle your customers' residential and commercial HVAC needs whether you need a full time receptionist or an after hours service, only dispatching on-call employees to the emergencies and situations you specify.
24/7 Live Customer service and support on demand
Trained CSR’s handle calls from consumers, suppliers, and customers
24/7/365 protection with monitoring of systems and alarms in the plant or in the field
Every detail tailored to the needs of your organization
Virtual Receptionist
Office overflow answering service for when the office is busy
Specialized Dispatching to pre-assigned Manager’s or On-call staff
Special text and email messaging with confirmation
Understand and determining immediately a contract client vs. new clients
Keeping the Manager in the loop with our Online Portal to update on-call staff
Online Portal Allows you to be in control of your on-call schedule