Multi-Tiered Marketing
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Order Taking
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Lead Capture
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Virtual Reception
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24/7 Answering
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Call Center Solutions
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Multi-Tiered MarketingInsta-Answer finishes off our polished service by delivering the message and/or the outcome account to you anyway you want it. Our staff will ensure the delivery of information vital to your business whatever way you prefer- whether that means through a phone call, fax, e-mail, text message, or a combination delivery system. Additionally, we can produce management reports to your unique specifications and deliver them on your pre-established schedule.
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Order TakingNeed your virtual receptionist to know your business inside out and take orders over the phone? We got you covered. The friendly voice on the other end will have expertise in your industry and will quickly train to know exactly what your customers are looking for. Count on our caring staff to keep your customers coming back and take orders as if they’ve been a part of your team for years.
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Lead CaptureQualifying and handling your leads with care is what we do. Our first class receptionists not only specialize in your industry, but we know how to qualify leads and act on them for higher chances of getting them converted into sales. Our staff is trained to make sure each lead makes the cut before passing it on to you. Take comfort that Insta-Answer will save time for your sales team and that means minimizing costs for you.
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Virtual ReceptionOur virtual phone system handles your inbound calls the same way a receptionist would giving your business a 24-hour customer service for a fraction of the cost of hiring a receptionist. With our highly trained receptionists, we provide our clients with the best virtual receptionist support possible. Our quality service, state-of-the-art technology, and telephony infrastructure make for exceptional customer service experience.
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Call Center SolutionsWe effectively handle every detail of your business’ calls by providing a solution for your caller, collecting call information, and delivering that information right to you. Our representatives start by working with you in developing a script that will be most productive to keeping your business running after hours and always operate under the belief that intentional customer care comes first and is fundamental to success.
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Call RecordingWe record all incoming and outgoing calls for our clients. Having the capabilities to record your calls helps you train your staff to constantly make improvements in your sales and operations. Recorded calls are first hand, real life scenarios that teach reps how to handle even the most difficult situations. Not only can you learn from recorded calls but you can have peace of mind by seeing how our team handles your customers with care!
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Local Phone NumbersLocal phone numbers are a must for many small businesses. Many consumers only deal with companies in their own communities. This is why at Insta-Answer, we provide our clients with local phone numbers to show a neighborhood presence in any marketplace. Ask us about our local telephone bank. We can provide a new local telephone number for any location, anywhere.
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Special DispatchingInsta-Answer service delivers the message and/or the outcome account to you anyway you want it. Our staff will ensure the delivery of information vital to your business whatever way you prefer- whether that means through a phone call, fax, e-mail, text message, or a combination delivery system. Additionally, we can produce management reports to your unique specifications and deliver them on your pre-established schedule.
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Disaster RecoveryInsta-Answer operation managers maintain 24/7 availability in order respond to service needs or disruption, including the transport of key personnel to the Communications Center in the event of regional emergencies. An On-Call schedule is maintained to coordinate further assistance from qualified staff as needed. A detailed Emergency Control Procedure manual specifies, in detail, the appropriate responses and responsible personnel for a variety of urgent circumstances.
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Online PortalWe offer access to the online portal giving you real time access to your messages from any device with a web browser (handy if you're in a place where you can't talk). You can update the status of your on-call personnel in real time (handy for quick changes when you've already left for the evening). Here are some capabilities of our online portal: Viewing new messages, see the message dispatch status, full message archive, change your on-call calendar, update contact info.
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