Multi-Tiered Marketing
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Order Taking
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Lead Capture
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Virtual Reception
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24/7 Answering
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Call Center Solutions
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Multi-Tiered MarketingAre you struggling with handling all the modes of communication with your customers? Can your staff handle calls, emails, social media inquiries and texts all at the same time? You need Insta Answer. Our staff will ensure the safe delivery of all information vital to your business no matter what form it arrives in. Your customers are looking for convenience. They want options when it comes to communicating with you and you need to make sure your staff can be sharp when handling customers no matter how they decide to contact you. Additionally, we can produce management reports to your unique specifications and deliver them on your pre-established schedule.
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Order TakingDoes the person answering your phones know the important details of your products or services? Do you need them to take orders over the phone? We got you covered with Insta Answer's virtual receptionists. The friendly voice on the other end has expertise in your industry and will quickly train to know exactly what your customers are looking for. Count on our caring, experienced staff to keep your customers coming back and take orders as if they’ve been a part of your team for years.
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Lead CaptureIs your sales team wasting time on cold or stale leads? Qualifying and handling your leads with care is what we do. Our first class virtual receptionists not only specialize in your industry, but we know how to qualify leads and act on them for higher chances of converting them into sales. Our staff is trained to make sure each lead makes the cut before passing it on to your team. Take comfort that Insta Answer will save time for your sales team and that means minimizing costs for you.
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Virtual ReceptionDoes your staff answering your phones pretend they know about customer service? We don't have to. Our virtual answering service with dispatchers and receptionists are extensively trained to handle your inbound calls the same way an experienced receptionist would. Even better? They are trained in your specific industry. This gives your business around-the-clock, top-notch, 24-hour customer service care for a fraction of the cost of hiring in-house. With our highly trained virtual receptionists and dispatchers, we provide our clients with the best virtual answering service possible. Our quality service, state-of-the-art technology, and cloud-based infrastructure make for an exceptional customer service experience.
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24/7 Answering ServiceIs your business losing customers because you have no one answering the phones after hours? Give your business a competitive edge by answering calls around the clock, 365 days a year. Insta Answer accommodates all industries from executive professional services to blue collar businesses whether you need us for the busy season, to cover for employees who are out, or to answer your phones full time! The best part is that you only pay if you use it which makes it an affordable, scaleable option for your customer service needs. Our friendly, knowledgeable reps can supplement or replace your answering service staff for a fraction of the cost of hiring in-house.
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Call Center SolutionsDo you need to better handle and organize your customer care team? Are your customers giving you poor reviews for customer service? We can help! We effectively handle every detail of your business calls and customers' communications. We provide a call center solution for collecting your call information and delivering that information to you in whichever mode you prefer. Our representatives start by working with you in developing a script that will be most productive to keeping your business running smoothly all day and after hours. We operate 24/7, 365 days a year with the belief that superb customer care comes first and is fundamental to success for any business.
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Call RecordingAre you missing out on good training opportunities? Do you need a record of all your calls? We record all incoming and outgoing calls for our clients. Having the capabilities to record your calls helps you train your staff to constantly make improvements in your sales and operations. It also allows you to keep the most exceptional people on your phone lines and move the people off who do not have a passion for customer care. Recorded calls are first hand, real life scenarios that teach reps how to handle even the most difficult situations. Not only can you learn from recorded calls, but you can have peace of mind seeing how our team handles your customers with care!
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Local Phone NumbersAre you a midsize company looking for a community presence? Local phone numbers are a must for many small and midsize businesses. Many consumers only deal with companies in their own communities. This is why Insta Answer provides our clients with local phone numbers to show a neighborhood presence in any marketplace. Ask us about our local telephone bank. We can provide a new local telephone number for any location, anywhere.
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Special DispatchingDo you receive after hours emergency calls? Does your business need around-the-clock dispatching to your professionals? Insta Answer delivers the message to you and your professionals anyway you want it 24/7, 365 days a year. Specializing in industries such as, elevator, HVAC, oil & gas, plumbing and heating and other service based businesses, our virtual dispatchers are highly trained in your industry to handle your customer calls. Our staff will ensure the delivery of information vital to your business whatever way you prefer - whether that means through a phone call, e-mail, text message, or a combination delivery system. Additionally, we can produce management reports to your unique specifications and deliver them on your pre-established schedule.
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Disaster RecoveryIs your business essential and needs to remain open in the event of a disaster or major emergency? Insta Answer operation managers maintain 24/7 availability in order to respond to service needs or disruption, including the transport of key personnel to the Communications Center in the event of regional emergencies. Our reps are on-demand to coordinate further assistance from qualified staff as needed. Our virtual receptionists and dispatchers are highly trained with a detailed Emergency Control Procedure manual which specifies the appropriate responses and responsible personnel for a variety of urgent circumstances. Our systems are backed up so that you never have to worry. Have peace of mind and stay safe with the safety net of Insta Answer's emergency answering service.
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Online PortalIs your current answering service difficult to communicate with and pull important information from? We offer our clients an online portal, giving you real-time access to your messages from any device with a web browser (handy if you're in a place where you can't talk). You can update the status of your on-call personnel in real time (handy for quick changes when you've already left for the evening). The portal allows you to view new messages, see the message dispatch status, view a full message archive, change your on-call calendar, and update contact info. Insta Answer seamlessly integrates with your business to make communication with your customers easy.
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