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24/7 Contact CenterYour customers' expectations have changed. How are you meeting their needs? Do you feel you are lagging behind competitors because you can't answer your phones 24/7? Give your business a competitive edge by having a friendly voice answering calls around the clock, 365 days a year. Insta Answer accommodates all industries from executive professional services to blue collar businesses whether you need us for the busy season, to cover for employees who are out, or to answer your phones full time! The best part is that you only pay if you use it which makes it an affordable, scaleable option for your customer service needs. Our friendly, knowledgeable reps can supplement or replace your answering service staff for a fraction of the cost of hiring in-house.
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Virtual ReceptionDo you have 3 phones and only one chair? Our virtual answering service staff can grow with your business with receptionists and dispatchers that are extensively trained to handle your inbound calls the same way a receptionist in your office would. Even better. They are trained in your specific industry. This gives your business around-the-clock, top-notch, 24-hour customer support for a fraction of the cost of hiring in-house. With our highly trained virtual receptionists and dispatchers, we provide our clients with the best virtual answering service possible. Our quality service, state-of-the-art technology, and cloud-based infrastructure make for an exceptional customer service experience.
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Order TakingGetting more sales calls than you can handle? Do you need extra help taking orders over the phone? We've got you covered with Insta Answer's virtual receptionists. The friendly voice on the other end has expertise in customer service and will train quickly to know your product line and exactly what your customers are looking for. Count on our caring, experienced staff to keep your customers coming back and provide an experience as if they’ve been a part of your team for years.
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Lead CaptureIs your sales team wasting time on cold or stale leads? Qualifying and handling your leads with care is what we do. Our first class virtual receptionists not only specialize in your industry, but we know how to qualify leads and act on them for higher chances of converting them into sales. Our staff is trained to make sure each lead makes the cut before passing it on to your team. Take comfort that Insta Answer will save time for your sales team and that means minimizing costs for you.
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Special DispatchingDo you receive after hours emergency calls? Does your business need around-the-clock dispatching to your professionals? Insta Answer delivers the message to you and your professionals anyway you want it 24/7, 365 days a year. We specialize in service based industries such as elevator, HVAC, oil & gas, plumbing and heating. Our specially trained virtual dispatchers have experience in your industry and can handle all of your emergency calls. We know that timely delivery of information is vital to your business. Whether that means via a phone call, e-mail, text message, or any combination in between. Additionally, we can produce management reports to your unique specifications and deliver them on your preferred schedule.
Click the button below to experience "Insta Dispatch". |
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Online PortalDoes your current answering service offer anywhere access? We offer our clients an online portal, giving you real-time access to your messages from any device with a web browser (handy if you're in a place where you can't talk). You can update the status of your on-call personnel in real time (handy for quick changes when you've already left for the evening). The portal allows you to view new messages, see the message dispatch status, view a full message archive, change your on-call calendar, and update contact info. Insta Answer seamlessly integrates with your business to make communication with your customers easy.
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Local Phone NumbersAre you a midsize company looking for a community presence? Local phone numbers are a must for many small and midsize businesses. Many consumers only deal with companies in their own communities. This is why Insta Answer provides our clients with local phone numbers to show a neighborhood presence in any marketplace. Ask us about our local telephone bank. We can provide a new local telephone number for any location, anywhere.
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Call RecordingDo you need a record of all your inbound calls? We record all incoming and outgoing calls for our clients. Having the capabilities to record your calls helps you capture details about your products or services in conversation with your customers and prospects. This can give you valuable insight on the reception of those products and services. This becomes a useful training tool to improve your sales and operations.
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Omnichannel Marketing ManagementAre you struggling with handling all the inquiries from your marketing campaigns? You need Insta Answer. Our staff can handle your calls, emails, social media inquiries and texts all at the same time - True omnichannel marketing communications management. Our team will ensure the safe delivery of all information vital to your business no matter what form it arrives in. Your customers are looking for convenience. They want options when it comes to communicating with you and you need to make sure your staff can be sharp when handling customers no matter how they decide to contact you. Additionally, we can produce management reports to your unique specifications and deliver them on your pre-established schedule.
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Cloud ReduncancyIs your business essential and needs to remain open in the event of a disaster or major emergency? Our systems are backed up so that you never have to worry. All of your data with us is backed up in the cloud so you can have peace of mind and feel secure with the safety net of Insta Answer's emergency answering service. Our reps are on-demand to coordinate communication from your staff to your customers. Our virtual receptionists and dispatchers are trained to handle high pressure emergency situations.
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